sunil punjabi

Mercedes Benz has implemented eDealer Application using Siebel Automotive vertical for its India operations. The objective was to provide standardize experience to its customer and improve efficiency of its channel partner by in providing quality experience to its customers and a one point solution for all its channel partner operations i.e. Sales, After Sales , Warranty & Accounting system

Tata Housing , Oracle CRM On Demand Application Tata Housing is an extended arm of Tata Sons in real estate with the philosophy of providing customers an environment and a lifestyle. In context to their philosophy they needed to build processes which are customer centric in nature With Oracle CRM On Demand taking care of there Marketing , Sales and Sales Administration processes design to meet there business expectations.

* Key Result Areas: * Work with business owners from affected business areas to understand current processes and to document and priorities requirements * Document workflows and results of business analysis to develop complete and accurate business models including process, data and organization * Green supply chain management * Research & Continuous improvements by using new methods as per World Class Manufacturing (implemented Visualization) * Conduct Training at all levels on SOP (Warehouse & Line Feeding) * Part of the Internal Process Audit team - on the business KPI. * Analysis & Improvements to Solve Critical Line Problems (implemented Tow Truck routing system).

Tata Daewoo Commercial Vehicle (TDCV) has implemented eAutomotive & eDealer Application using Siebel Automotive vertical for its Korea operations. As the primary requirement was to standardize the Sales Operations and take full advantage of system to capture and analyze the sales pipeline, sales trends, Conversion Analysis etc. which later grew to product configuration , order management and complaint management.