Sunil Joseph

Business Head – Sales & Operations

About

I’m a strategic business leader with 10+ years of experience in scaling multi-store retail operations, building high-performing teams, and driving profitable growth across India’s luxury and lifestyle retail sectors. My expertise includes franchise development, B2B/B2C channel management, customer experience design, and full P&L ownership. I specialize in taking legacy retail businesses and transforming them into scalable, data-driven, and customer-first organizations. In my current role, I’m leading the full business transformation of a respected jewellery brand — repositioning it for national expansion and international readiness. My leadership style combines structured execution with forward-thinking strategy to drive results that are sustainable, scalable, and people-powered. I’m now open to senior and executive opportunities where I can lead regional or international growth, transform operations, and help brands elevate their presence in high-potential markets.

Country

India

City

Greater Chennai Area

Industry

Luxury Goods & Jewelry

Skill

Data-Driven Retail Planning, Visual Merchandising, Business Transformation, Marketing Activation (BTL & Regional), Team Coaching & Capability Building, Store Launch & Territory Rollout, Customer Experience Management, Multi-Store P&L Ownership, CRM (Zoho, Salesforce), Market Analysis, Store Launch & Expansion, Brand Transformation, Customer Loyalty Programs, Luxury Retail, Staff Training & Hiring, Sales Planning, Inventory Optimization, SOP Development, Multi-Store Management

Experience

Business Head – Sales & Operations

Abharan Jewellers

2025-4 - Present · 1 yr 6 mos

Udupi, Karnataka, India

-Leading business transformation of a traditional retail brand into a modern, globally scalable operation. -Managing multi-location performance, P&L, CRM, team productivity, and customer experience across Karnataka and Goa. -Built and deployed a roadmap for national and international expansion, including franchise strategy and channel design. -Implemented new SOPs, CRM systems, and operational workflows for retail excellence. -Re-engineered leadership accountability around data and frontline impact.

Regional Business Head

Divine Solitaires

2023-12 - 2025-3 · 1 yr 4 mos

Chennai, Tamil Nadu, India

-Directed both B2B and B2C diamond retail channels across southern states and Odisha. -Led franchise expansion, market development, and regional activation campaigns. -Launched regional exhibitions, HNI events, and brand engagement initiatives. -Standardized training, sales KPIs, and partner alignment across store networks.

Sales Operations Manager

Pranav Jewellers

2022-7 - 2024-10 · 2 yrs 4 mos

Chennai, Tamil Nadu, India

-Delivered consistent 20% YoY revenue growth through territory-level strategy and operational execution. -Opened 4 new stores with complete setup, team hiring, and performance alignment. -Designed and launched hyper-local marketing initiatives, boosting footfall by 30%. -Elevated store performance via visual merchandising and team capability development.Delivered consistent 20% YoY revenue growth through territory-level strategy and operational execution. -Opened 4 new stores with complete setup, team hiring, and performance alignment. -Designed and launched hyper-local marketing initiatives, boosting footfall by 30%. -Elevated store performance via visual merchandising and team capability development.

Cluster Manager

BlueStone

2021-4 - 2022-6 · 1 yr 3 mos

Chennai, Tamil Nadu, India

-Managed sales operations and marketing initiatives across multiple retail stores in the Chennai cluster. -Oversaw full-spectrum store operations, including revenue planning, inventory control, team performance, and customer service. -Worked closely with the Business Development (BD) team to execute New Store Openings (NSOs), ensuring successful launches and operational readiness. -Launched regional marketing campaigns that resulted in a 25% increase in footfall and improved brand visibility. -Focused on enhancing in-store customer experience and driving team alignment with sales KPIs. -Provided ongoing coaching and operational support to store managers to drive consistency and sales performance.

Cluster manager - SIS

RELIANCE GEMS AND JEWELS LIMITED

2017-8 - 2021-4 · 3 yrs 9 mos

Mudhol

Delivered 18% sales growth by optimizing showroom operations. Built local influencer partnerships to expand market reach.

showroom manager

Khazana Jewellery Pvt. Ltd.

2014-9 - 2017-8 · 3 yrs

bellary

Grew store revenue by 20% and launched training programs to uplift product knowledge. Improved team KPIs and enhanced brand perception in the local market.