V. Sundar R.

As the senior delivery lead within OSB's Bangalore PM COE, I transformed project execution by instilling agile disciplines and aligning strategic goals with operational efficiency. Key Achievements: • Spearheaded 20+ cross-border projects across IT, digital, and regulatory portfolios. • Launched a CI/CD pipeline and performance metrics framework that increased sprint velocity by 15% and saved 5 FTEs. • Successfully delivered a modernized BPM platform, training approx. 700 users and enhancing system usability. • Initiated a knowledge-sharing forum that promoted innovation across business and tech teams, improving GPTW score by 50%. ➤ Specialties: Program Management, Project Management, Product Lifecycle Management, PMO / COE Setup, Agile Project Delivery, Waterfall / Hybrid Models, SDLC, MVP Development, End-to-End Delivery, Backlog Management, Release Planning, Budgeting & Forecasting, Cost Optimization, Capacity Planning, Stakeholder Management, Risk Management, Resource Allocation, RFP & Proposal Management, Change Management, Business Case Creation, Digital Transformation, Go-to-Market Strategy (GTM), Gap Analysis, Business Process Improvement, Business Analysis, Market Research, Competitive Analysis, Vendor Management, Product Strategy, Revenue Growth, P&L Management, KPI Tracking, User Journey Mapping, Customer Experience (CX), UX Design Principles, Regulatory Compliance (ISO 20022, SWIFT, GDPR, etc.), GTM / Pricing Strategy, Contract / SOW Management.

As part of my MBA, I consulted for a fintech startup on new product development and GTM strategies for Android POS solutions. Key Achievements: • Conducted primary research with end-users, shaping product design and positioning strategy. • Developed launch-ready wireframes, pricing models, and marketing campaigns with social media integration. • Delivered a go-to-market roadmap and distribution plan aligned with cashflow and ROI projections.

* Worked on PlayIt, a sports platform to aggregate the sports coaches available in the neighborhood and direct them to parents looking to coach their kids in a specific sport discipline, this helps the sports coaches to increase their income and at the same time offers verified coaches to parents in a neighborhood. This was done as a part of eMBA program. * Created landing pages, social media marketing campaign, low/high fidelity screens, wireframes. * Interviewed sport coaches and parents to identify their journey to discover their pain points and touch points. * Created persona, user stories, release roadmap and customer journey maps for app development. * Worked on cashflow calculation, GTM and pricing strategy. * Established Facebook pages, and published blogs.

Held roles, driving innovation and compliance in the digital banking portfolio. Played a pivotal role in launching digital payment products and transforming legacy systems. Key Achievements: • Delivered a $8M+ omni-channel payments platform 2 months ahead of schedule, integrating 100+ APIs across channels. • Led rapid deployment of an eKYC system for 6M+ customers, reducing operational costs and onboarding time. • Championed a continuous release model enabling weekly feature rollouts for ATMs over 18 months. • Conceptualized and launched user-centric design improvements by leading UX teams through persona development and usability mapping. • Ensured full regulatory and compliance approval from the Saudi Central Bank, MasterCard, and Visa for new digital offerings. • Established a structured governance model that increased visibility, transparency, and stakeholder confidence.

Led the delivery of customer experience and CRM solutions in a high-velocity product environment. Key Achievements: • Enabled faster turnaround by streamlining client onboarding workflows and delivery lifecycle. • Improved CRM performance through optimized data handling and integration strategy.

Owned the product roadmap for retail and digital platforms, translating business strategy into technical execution. Key Achievements: • Launched multiple digital enhancements, elevating customer engagement and mobile banking adoption. • Drove cross-functional alignment between technology, operations, and regulatory teams to meet evolving compliance mandates.

Delivered enterprise solutions and managed end-to-end programs across public and financial sector clients. Key Achievements: • Established program governance structure, improving predictability and client satisfaction. • Reduced delivery variance and turnaround time across complex multi-location projects.

Managed multi-stream IT initiatives across BFSI verticals with an emphasis on SLA compliance and customer experience. Key Achievements: • Achieved 100% SLA adherence and introduced process controls that minimized delivery escalations. • Led automation initiatives that cut manual tasks and improved efficiency by 25%.

Oversaw global delivery for financial clients, driving agile transformation in legacy environments. Key Achievements: • Revamped client delivery workflows, achieving faster release cycles and enhanced reporting accuracy. • Mentored junior PMs and facilitated agile onboarding across delivery units.

Managed training delivery and technology solutions for corporate learning programs. Key Achievements: • Delivered blended learning modules for enterprise clients, improving learner engagement metrics. • Built standardized templates for project reporting and stakeholder communication.