summer roberts

* Zealously supported the Catering Sales Manager on a daily basis with handling inquiries, site visits, and planning meetings * Created and dispersed banquet event orders, invoices, and group documents for clients and resort departments * Performed in each social event on site from set-up to conclusion

* Coordinated and executed a variety of family and children’s themed events and programs, including the resort’s annual holiday festivities * Performed in the conception and implementation of all group and corporate team building activities and events

* Readily assisted lead planner in the coordination and execution of all social events and weddings at various venues throughout Florida * Completed all tasks by their deadlines, including confirmation of all rentals, venues, and appointments * Contributed with running the in-office wedding boutique, LoveWedd, by providing tours and information for brides at their appointments

* Actively receive, qualify, and follow-up with all local and social catering inquiries and leads on a daily basis * Execute site visits, planning meetings, and menu tastings with all potential and current clients * Efficiently coordinate internal events and meetings for all departments * Ensure that all banquet event orders, invoices, and group documents are created and distributed to clients and resort departments * Successfully manage each client’s requests and perform in the set-up, execution, and conclusion of all local and social catering events on site

* Gained hands-on experience in all areas of Front Office and Operations management to include: offering superior customer service, resolution and follow-up of guest issues, and preparation of room assignments and special requests * Responsibly managed all Front Office and Guest Services staff, conducted monthly service audits, and developed and promoted associate morale * Continuously delivered training for associates by leading monthly departmental meetings and daily stand up meetings

* Communicate daily with clients, vendors, and hotel contacts to confirm all services and details are accurate as contracted * Manage all aspects of the Arrival and Departure manifests, including the transportation and staffing needs * Generate Program Recaps and distribute to clients, hotels, and internal contacts to ensure flawless execution of all services contracted * Oversee and manage all on-site transportation dispatches and decor set-ups * Attend site visits, client meetings, and conference calls during the planning phase as required

Activities and Societies: Alpha Chi Omega Sorority, Dance Marathon at the University of Florida, Gator Greeks for McCain