Sumit Dar

As Assistant Executive Director (Information Management), I lead the IT Infrastructure and Cybersecurity function across diverse business units, driving the organization's technology maturity journey. I oversee the architecture and implementation of enterprise-wide IT infrastructure, ensuring robust security, compliance, and alignment with evolving business objectives and regulatory requirements. I define and execute comprehensive cybersecurity strategies that address the dynamic threat landscape while fostering strong governance through policies and controls compliant with global standards. My leadership extends to strategic initiatives that enhance the organization's security posture and operational resilience. Key achievements include establishing IT General Controls (ITGC) governance for infrastructure, advancing compliance standards, and spearheading the adoption of Zero Trust architectures along with secured remote access solutions for plant operations. I have successfully led major cloud migrations, transitioning data centers from NTT to AWS and subsequently from AWS to GCP, optimizing infrastructure costs and system performance.

Led a global team of technical SMEs across key infrastructure technology domains, significantly increasing the efficiency and effectiveness of technology transitions within an integrated global environment. Successfully managed end-to-end transition projects for Cloud & Infrastructure Services (CIS) for global clients, ensuring seamless cutovers, minimal disruptions, and high customer satisfaction. Orchestrated the full lifecycle of transition projects, covering stages from Pre-Planning and Knowledge Acquisition to Shadow Support, Primary Support, Hyper-Care, and Go Live, delivering consistent project success. Collaborated closely with Solutions, Delivery Assurance, Transition, and Delivery teams to align objectives, resolve challenges, and ensure smooth transitions.

Successfully led the critical infrastructure integration between SABMiller and ABInBev, ensuring seamless consolidation and operational continuity across APAC South. Oversaw end-to-end delivery and operations of Infrastructure, Workplace, Data Centre, and Security services spanning Australia, India, and Southeast Asia, maintaining consistent, high-quality service aligned with business objectives. Managed and inspired a diverse team of 67 full-time employees (FTEs) across multiple countries to deliver reliable and efficient service operations. Directed vendor engagement and optimized CAPEX & OPEX budgets for the India Business Unit, driving cost efficiency without compromising service quality. Continuously improved operational processes for Infrastructure, Workplace, Data Centre, and Security services to enhance performance, compliance, and customer satisfaction.

Mobilized, managed, and monitored company-wide IT infrastructure—including network, servers, end-user computing equipment, software, and communications—along with security operations, delivering high-quality, service-focused support in line with Service Level Agreements (SLAs). Defined governance frameworks, service models, and long-term IT specifications to elevate service delivery quality and align IT initiatives with business objectives. Directed infrastructure, security, and vendor management strategies, driving continuous service improvements and cost optimization. Reduced operational costs by X% through strategic OPEX and CAPEX planning and budgeting, enhancing financial efficiency. Strengthened infrastructure and security posture via deployment of updated policies, security infrastructure, and rigorous internal/external IT process audits. Spearheaded major technology initiatives including Server Virtualization and Citrix Virtual Desktop Infrastructure deployments, accelerating digital transformation. Enhanced WAN performance across 30 locations through WAN Optimization and Global MPLS Migration, improving network reliability and speed. Achieved consecutive “Rated Green” Network Security Audit results (F15 & F16) through sustained upgrades to security infrastructure, reinforcing risk mitigation.

Led IT infrastructure and end-user support services for Airtel Telemedia across the North and NESA regions, ensuring seamless service delivery aligned with SLAs and business goals. Directed a high-performing EUS, Infrastructure, and Data Center team, strengthening communication, coordination, and operational efficiency across the North Circle. Championed audit readiness and security compliance initiatives, achieving an 'always audit ready' state by addressing vulnerabilities and maintaining rigorous hygiene standards. Enhanced asset governance through stringent physical verification, reconciliation, and strategic asset movement, promoting operational transparency and control. Implemented key IT service management processes including Problem, Incident, and Change Management to optimize service quality and responsiveness.

Managed IT infrastructure support for a complex network of 600+ systems, ensuring high availability and optimal performance across operations. Maintained and optimized Windows Servers and network environments to enhance system reliability and resource efficiency. Ensured rigorous security compliance by managing user accounts and permissions within Active Directory, reducing potential vulnerabilities. Delivered expert troubleshooting and hardware optimization for PCs and network printers, improving end-user experience and minimizing downtime.

Led end-to-end management of IT infrastructure for Rajasthan operations, delivering resilient and secure services that supported business continuity. Administered and optimized Windows NT networks and Windows 95/98/NT workstations, ensuring uninterrupted operations and stable performance. Drove hardware reliability and data integrity through regular maintenance, scheduled backups, and proactive anti-virus measures, reducing incidents and downtime. Provided comprehensive hands-on support and tailored user training, boosting user satisfaction and digital productivity across the organization. Executed the installation and patching of hardware and software packages in line with company policies, fortifying compliance and operational efficiency.

Workshop on Strategic IT Outsourcing

Senior and High School