sumi lim

* In this role I was responsible for the relationship management of new & existing accounts with a focus to cross sell & upsell commercial products in order to increase revenue * designing developing, & implementing training & development programs to ensure that their internal sales, marketing, operations, & front line staff have necessary skills to implement the Commercial service * assisting in the design, development & implementation of training programs designed to address new product offerings, & process & procedures as they are added to the international portfolio of services * delivering top line marketing training to all new subscribers * resolving customer operational issues on site and/or remotely as needed * using training as the relationship platform, influenced key accounts to include new Commercial products into their payment solutions portfolio

In this role I was responsible for the sales & marketing functions of Dupont’s Safety Training Materials division & achieved growth of the business in Australia from 7% to 20% of the total sales revenue. My role included identifying & analysing routes to market & selected the direction of new & existing products & markets; preparing market/business plans & implementing them to the aim of increasing share position, managing & coordinating all sales & marketing activities for the DSR Training Materials business including advertising, product development (ensuring co-ordination with DSR global business & Asia Pacific markets); managed direct accounts to achieve both short term & long term objectives; marketing & promoting Training Materials through the DSR Webstore; & I championed the rebranding of the “STOP” product line.

* Reporting to the Board, I am responsible for the success of our organisation & our clients: Fairlea Aged Care, Crown Gardens Residential Aged Care, and Kiddies Haven Daycare, & Blakes Preparatory School. I oversee a workforce of 350 employees. I am responsible for the accomplishment of our vision & mission by providing & implementing strategic objectives and goals in order to create value, & relevance of our organisations amongst the community. My accountabilities include legal compliance in the healthcare & childcare industries * mission, policy and planning development for our clients * operational management and administration of our clients * governance, financing * community relations * sales and marketing * change management * and organizational development.

Leadership & Managerial Skills, Management & Organisation, Decision & Risk Analysis, Managerial Economics, Strategic marketing & brand management, Corporate strategy, Macroeconomics & International Finance, Legal issues in business, Logistics & operations management, Innovation management & entreprenurship, contemporary issues in asian business, Thinking creatively and strategically, Managing business for sustainability, Measuring and improving social impact.

Marketing Principles, Managing People & Organisations, Managing Change