Sum Y

• Led enterprise IT infrastructure operations across servers, networks, cloud platforms, and end-user computing environments, ensuring high availability and operational excellence. • Managed infrastructure modernization initiatives, including cloud migration, virtualization, system upgrades, and data center optimization. • Oversaw cybersecurity, backup, disaster recovery, and business continuity programs to strengthen security posture and organizational resilience. • Directed infrastructure projects, vendor management, budgeting, and service delivery, ensuring alignment with business and operational objectives. • Established infrastructure governance, operational standards, and IT service management processes to improve performance, compliance, and user experience. • Collaborated with business leaders and stakeholders to deliver scalable technology solutions that support business growth and digital transformation.

• Led enterprise IT infrastructure operations, ensuring the availability, security, and performance of servers, networks, cloud platforms, and workplace technologies. • Managed infrastructure transformation initiatives, including cloud migration, virtualization, system upgrades, and data center optimization to improve scalability and operational efficiency. • Oversaw cybersecurity, backup, disaster recovery, and business continuity programs, reducing operational risk and strengthening organizational resilience. • Directed infrastructure projects, vendor management, budgeting, and technology investments, ensuring successful delivery aligned with business objectives. • Established IT service management, governance, and operational standards to enhance service quality, compliance, and end-user experience. • Collaborated with business stakeholders and leadership teams to align infrastructure strategy with organizational growth and digital transformation initiatives.

• Led enterprise IT infrastructure operations, ensuring the availability, security, and performance of servers, networks, cloud platforms, and end-user services. • Managed infrastructure modernization initiatives, including cloud adoption, virtualization, and data center optimization to improve scalability and operational efficiency. • Oversaw cybersecurity, backup, disaster recovery, and business continuity programs, strengthening enterprise resilience and risk management. • Directed infrastructure projects, vendor relationships, and technology investments, ensuring successful delivery within budget and business objectives. • Established IT governance, service management, and operational standards to enhance service quality, compliance, and user experience. • Collaborated with business and technology stakeholders to align infrastructure strategy with organizational growth and digital transformation goals.

• Participated in IT governance, project delivery, and PMO activities, including technical documentation, risk assessments, system monitoring, and performance reporting. • Collaborated with cross-functional business and technology teams to translate operational requirements into technical solutions, supporting regional business growth and continuous technology improvement. • Led troubleshooting, root cause analysis, and incident management activities, ensuring timely resolution of technical issues and maintaining high levels of system performance and user satisfaction. • Evaluated and implemented new technologies, tools, and best practices to improve infrastructure efficiency, system reliability, and operational effectiveness across regional operations.