Sultan AlTamimi

• Develop a comprehensive governance SLA with Ministry of Education as a client. • Lead Governance, Risk & Compliance across all Tatweer Holing Company and four (4) Subsidiaries. • Develop Holding and subsidiaries governance framework. •Maintain board & committees governance framework. • Design and activate GRC operating model & reporting framework for the Tatweer Group. • Develop Corporate Polices and delegation of authority. • Manage Corporate Business Continuity plans. • Maintain compliance universe includes all applicable laws & regulation. • Lead whistleblowing implementation for fraud detection and investigation • Develop risk register and appetite as per ERM approach. • Develop and monitor enterprise risks and mitigation plans.

• Build and manage Corporate Governance approach includes roles, responsibilities, authorities and communication plans. • Manage and monitor Enterprise Risk Management (ERM) in compliance, financial, operational, and strategic risks categories. • Identify and build risk mitigation plans. • Comply with regulators and government entities policies and requirements. • Manage and facilitate the compliance audits. • Build and manage Quality Management System (QMS). • Manage & maintain ISO9001 standard and requirements. • Manage Internal Quality Audit program, corrective actions, and continual improvements. • Process re-engineering, process mapping, and standardize work practices.

• Design, Measure, Analyze & Report beneficiary satisfaction about government services and journeys. • Service & journey mapping. • Apply satisfaction methods and technologies such as; Surveys, Mystery Shoppers, Focus Groups, Applications. • Use statistical methods and parameters to identify the representative sample and segmentation. • Analyze the data (Quantitative & Qualitative) using statistical calculations such as; CSat, NPS. • Identify improvement opportunities. • Identify corrective & preventive actions and follow up with closure.

Quality Assurance Duties: - Manage and assure all Training input and output. - (Suppliers) Training Providers Qualification and Evaluation. - Training Delivery validation, measurements and Analysis. - Apply Kirkpatrick methodology levels - Managing & administrating Quality Management System (QMS) as per ISO9001 standard. - Statistical analysis and continuous improvements. - Managing Internal Quality Audit. - Addressing efficiency, waste reduction, control of key processes consistent. - Enduring standardize work practices. - Applying corrective & preventive actions. - Document control & best practices benchmark. - Improving and maximizing quality and the flow of value to the company & the customer. Perfomance Duties: - Develop and maintain the strategy, vision, mission and objectives. - Developing Balnced Scorecard. - Cascading KPI to sub-departments level. - Monitoring key performance indicators (KPI). - Managing Risk Management.

-Managing & administrating Quality Management System (QMS), ISO9001 & AS9110 standards. -Implement Lean Six-Sigma tools & methodology. -Internal quality audit. -Addressing efficiency, waste reduction, control of key processes consistent. - Standardize work practices. -KAIZEN events. -Developing Balanced Scorecard (BSC) & monitoring key performance indicators (KPI). -Statistical analysis. -Root cause analysis, corrective & preventive actions. -Suppliers qualification, approvals & evaluation. -Document control, best practices benchmark.

-Contribution in developing Total Quality Management training material. -Providing a necessary training for quality team members. -Department’s facilitation of TQM tools implementation. -Maintaining Quality Management System (QMS). -Measuring the customer satisfaction, conflict resolution.