Sultan Bahakam

➡️Lead leasing operations for premium retail spaces at Red Sea Mall achieving notable increases in occupancy and revenue. ➡️Develop and maintain strong relationships with key tenants negotiating favorable lease agreements and securing long-term contracts. ➡️Conduct property tours for potential tenants effectively highlighting mall features to drive tenant acquisition and satisfaction. ➡️Manage lease renewals and amendments ensuring smooth documentation and fostering tenant retention. ➡️Partner with the marketing team to create targeted campaigns positioning available spaces as prime retail destinations. ➡️Monitor market trends to refine leasing strategies positioning Red Sea Mall as a competitive force in the market. ➡️Track tenant performance and resolve issues promptly ensuring compliance with lease terms and maximizing tenant retention. ➡️Collaborate with internal teams to maintain an excellent mall environment meeting tenant needs and ensuring customer satisfaction. ➡️Provide management with detailed reports on leasing activity offering recommendations that support business growth.

➡️Supervised daily operations to ensure seamless mall functioning and optimize both customer experience and staff efficiency. ➡️Led a team of employees providing guidance, training, and performance evaluations to enhance operational productivity. ➡️Managed conflict resolution and customer service issues ensuring high levels of customer satisfaction and swift problem-solving. ➡️Monitored inventory and stock levels to ensure adequate supply while preventing wastage and ensuring cost control. ➡️Coordinated with various departments to streamline operations and enhance operational efficiency across the mall. ➡️Ensured compliance with safety and regulatory standards mitigating risks and safeguarding the mall environment. ➡️Prepared and implemented operational reports analyzing data to improve processes and elevate service quality. ➡️Collaborated with senior management to strategize improvements and implement new operational initiatives for overall mall growth.

➡️Administered ERP systems to ensure efficient payroll management, personnel records, and employee self-service requests. ➡️Managed key governmental portals like QOSI, Mudad, Qiwa, and Jeddah Chamber of Commerce for seamless compliance and reporting. ➡️Conducted in-depth data analysis to provide actionable insights that directly influenced strategic decision-making. ➡️Designed and maintained pivot tables and dashboards, driving data-driven business performance. ➡️Spearheaded the development and continuous improvement of HR policies and procedures to enhance organizational efficiency. ➡️Delivered accurate EOSB calculations while streamlining related processes to ensure compliance and timely execution. ➡️Monitored and optimized employee attendance systems to ensure precise shift management and effective device operation. ➡️Led the creation and regular updates of comprehensive job descriptions and qualifications, aligning roles with business needs.

➡️Streamlined attendance tracking by optimizing the activation of employee access cards and fingerprints ensuring accuracy and efficiency. ➡️Provided technical support resolving system and software issues to maintain operational continuity and enhance employee satisfaction. ➡️Managed and maintained employee records in Oracle, ensuring precise handling of payroll data such as overtime and deductions. ➡️Delivered actionable insights by generating detailed reports from Oracle data to support data-driven HR decision-making. ➡️Prepared and issued bilingual identification and visa letters to ensure seamless compliance with regulatory requirements. ➡️Improved document processing efficiency by automating workflows through integration of Excel and Microsoft Word. ➡️Ensured data accuracy by reconciling employee records between Oracle and the labor office database strengthening reporting integrity.

✅Conferred a Master’s degree with a concentrated emphasis on advanced business administration, strategic leadership, and organizational effectiveness. The program encompassed rigorous training in operational management, financial analysis, corporate governance, and executive decision-making frameworks, equipping me with the expertise to lead complex initiatives and drive sustained organizational performance.

✅Awarded a Bachelor’s degree with comprehensive instruction in computer science disciplines including systems analysis, software development, database management, and enterprise technology solutions. This academic foundation has been instrumental in developing a strong technical acumen essential for managing sophisticated ERP systems and implementing data-driven business strategies.