Suleyman Mammadov, CHA

Overseeing all departments - front desk, housekeeping, food and beverage, maintenance, and security. Implemented and maintained high service standards, ensuring guest needs are met and exceeded. Coordinating staff schedules, handling guest complaints, and managing inventory. Ensuring cleanliness, upkeep, and safety of the hotel facilities. Developing and overseeing the hotel's budget, forecasting revenue and expenses. Analyzing financial performance, identified areas for cost-saving, and implementing strategies to maximize profitability. Involvement in the recruitment, interviewing, and hiring of new staff. Ensuring staff are well-trained, motivated, and equipped to provide excellent service. Setting performance standards, conducting evaluations, and providing feedback to staff. Fostering a positive and supportive work environment that encouraging teamwork and employee satisfaction. Resolving guest complaints, addressing concerns, and creating positive guest experiences. Interacting with guests, building relationships and representing the hotel as a brand ambassador. Collaborating on sales and marketing initiatives to drive revenue and increase occupancy. Cultivating relationships with corporate clients, travel agencies, and other stakeholders. Collaborating with other department heads to define and achieve the hotel's strategic goals.

Managed the day-to-day activities across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Implemented strategies and procedures to enhance guest experiences and address any issues or complaints promptly and professionally. Hired, trained, and supervised hotel staff, fostering a positive work environment, and ensuring effective teamwork across departments. Developed and managed budgets, monitored financial performance, and controlled expenses to optimize profitability. Enforced hotel policies, procedures, and quality standards to ensure consistent service and operational excellence. Oversaw inventory levels, ordering supplies, and managing resources efficiently to support hotel operations. Addressed and resolved operational challenges, guest complaints, and any issues that may arise to maintain smooth operations. Collaborated with department heads to streamline operations, improve communication, and ensure efficient workflow across all areas. Worked with marketing and sales teams to promote the hotel, attract guests, and maximize revenue. Ensured the hotel's facilities are well-maintained, clean, and functional to provide a comfortable and appealing environment for guests. Adhered to all relevant health and safety regulations, legal requirements, and industry standards. Prepared and presented performance reports to senior management, highlighting key metrics, achievements, and areas for improvement.

Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values. Ensured development, implementation and monitoring of the budget. Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow and associate performance. Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues. Promoted the hotel, its services, and facilities while maximizing occupancy and ADR. Developed hotel reputation(Booking.com score changed from 7.5 to 8.2) by analyzing guest feedbacks and taking prompt actions

Oversaw all departments -front desk, housekeeping, food and beverage, maintenance, and security. Implemented and maintained high service standards, ensuring guest needs are met and exceeded. Coordinated staff schedules, handled guest complaints, and managed inventory. Ensured cleanliness, upkeep, and safety of the hotel facilities. Developed and oversaw the hotel's budget, forecasting revenue and expenses. Analyzed financial performance, identified areas for cost-saving, and implemented strategies to maximize profitability. Involved in the recruitment, interviewed, and hired new staff. Ensured staff are well-trained, motivated, and equipped to provide excellent service. Set performance standards, conducted evaluations, and provide feedback to staff. Fostered a positive and supportive work environment that encouraged teamwork and employee satisfaction. Resolved guest complaints, addressed concerns, and strived to create positive guest experiences. Interacted with guests, built relationships and represented the hotel as a brand ambassador. Collaborated on sales and marketing initiatives to drive revenue and increase occupancy. Cultivated relationships with corporate clients, travel agencies, and other stakeholders. Collaborated with other department heads to define and achieve the hotel's strategic goals.

Helped manage the day-to-day operations of the hotel, ensuring smooth functioning of the departments like front desk, housekeeping and Monitoring Efficiency: Monitored workflows, identified potential issues, and implement solutions to improve operational efficiency. Ensuring Quality Standards: Helped maintain high standards of service and product quality across operational departments. Ensured the hotel property is well-maintained and safe for guests and staff. Supervised and managed various hotel staff, including department heads, ensuring they perform their duties effectively. Involved in hiring, training, and mentoring staff to enhance their skills and performance. Fostering a Positive Work Environment: Helped create a positive and productive work environment by motivating and guiding the team. Addressed guest complaints and feedback, resolving issues promptly and efficiently. Worked to build positive relationships with guests, aiming to exceed their expectations. Assisted in managing the hotel's budget, controlling costs, and maximizing revenue. Analyzed financial reports and tracked performance metrics to identify areas for improvement. Provided administrative support to the General Manager, assisted with various tasks and projects.

Supervised and Trained Staff: Recruited, trained, and supervised front desk staff, ensured they adhere to hotel policies and procedures and deliver excellent customer service. Managed Guest Services: Handled guest check-ins and check-outs, manage reservations, and address guest inquiries and complaints. Ensured Operational Efficiency: Maintained a clean and organized front desk area, managed inventory, and ensured smooth daily operations. Handled Financial Transactions: Oversaw cash handling, processed payments, and managed petty cash. Maintained Records: Accurately kept records of guest information, reservations, and financial transactions. Collaborated with Other Departments: Effectively communicated and coordinated with other departments like housekeeping, maintenance, and food and beverage Improved Guest Experience: Ensured guest satisfaction by proactively addressing their needs and resolving any issues. Addressed Guest Complaints: Handled guest complaints and resolved issues effectively and professionally.

Oversaw Front Desk Operations: Supervised the daily activities of front desk staff, ensured efficient and courteous service. Managed Staff: Scheduled staff, trained new employees, and monitored performance. Ensured Smooth Check-in/Check-out: Oversaw the process of guest arrivals and departures, ensured accuracy and efficiency. Handled Guest Issues: Addressed guest complaints and resolved problems effectively and professionally. Maintained Standards: Ensured the front desk area is clean, organized, and well-maintained. Monitored Room Availability and Rates: Managed room inventory and pricing to optimize revenue.

Identified and solicited new business opportunities through various channels. Developed and maintained relationships with existing clients. Prepared and delivered sales presentations and proposals. Attended sales calls Responded to inquiries from potential clients. Provided information about the hotel's facilities, services, and rates. Handled customer complaints and resolve issues effectively. Ensured customer satisfaction and build loyalty Helped front desk in daily operations

Assisted hotel manager in preopening. Prepared weekly employee schedules. Assisted with new hire training sessions. Frequently interacted with guests and sought feedback. Responded to guest complaints. Supervised hotel staff and worked to resolve staff issues Resolved conflicts in a professional, courteous manner.

Answering and directing phone calls, taking messages, and relaying information. Handling cash, credit cards, and other payment methods, and maintaining accurate records of transactions. Keeping track of guest information, room bookings, and other relevant data. Performing various office duties as needed, including handling mail, packages, and messages. Communicating with housekeeping, maintenance, and other departments to fulfill guest requests.