Suleiman M

Responsible for overseeing and managing the compliance monitoring function across Exinity's global offices and brands. My key responsibilities include developing a comprehensive compliance monitoring framework, staying updated on regulatory changes, managing day-to-day compliance activities, conducting risk assessments, and supporting a team of compliance professionals.

UK Energy Saving Ltd is a company I set up after identifying a gap in the market, which generated and provided pre-approved leads for loft and cavity wall insulation. I managed all aspects of running the business operations, including finance, commercial, HR, recruitment, marketing and client relationship management, whilst generating an annual turnover of £500k. Key achievements include: - Successfully implemented the company policy and developed the strategic plans - Contracted work out to smaller companies, as well as individuals who had small teams of between 1-5 people who supplied pre-approved surveys - Built and managed an effective management team, providing ongoing training and development opportunities I then diluted the company in 2015 so I could return to University to study.

Responsible for the relationship management of approximately 200+ commercial clients with an annual turnover up to £2million. I also served as an International trade specialist, frequently collaborating with Trade and Supply Chain Managers (bills, LCs, export DCs, guarantees, performance bonds), FX Dealers (spot, forward and options transactions) and Invoice Finance Managers. A key element of this role was building and developing a strong network of introducers, including accountants, solicitors, franchisors as well as further maintaining relationships with new and existing clients.

Responsible for the delivery of the Retail Branch’s Commercial plan. I also worked closely with the sales floor team to ensure the referral processes for walk-in prospects and customers was robust and being implemented effectively. I oversaw the opening process for start-up and switcher accounts for clients turning over up to £1million and with lending requirements of up to £30k. I was responsible for increasing the cross sales penetration rates for account opening, lending and other sales, as well as undertaking effective business reviews.

Responsible for identifying common frauds/errors/irregular transactions and taking appropriate actions to resolve or refer these, whilst providing a personalised and efficient customer service. I progressed into the Customer Services Officer role, where I proactively encouraged new and existing customers to register for and use alternative delivery channels and took a vigilant approach to criminal/fraudulent activities in compliance with FSA regulations. I managed the banking facilities for new and existing personal customers with turnover of up to £100k and lending facilities of up to £25k, providing a superior customer service experience at all times.