Sulaiman Shehab

• Define and execute territory sales plans and then meet and exceed sales goals (quotas) through prospecting, qualifying, managing and closing sales opportunities within the assigned geographic territory. • Develop and manage sales pipeline – prospect and assess new sales potential while moving a large number of transactions simultaneously through the sales pipeline. • Manage and track customer and transactional information in our CRM system. • Coordinate resources throughout the sales cycle, including product support and sales engineering. • Provide initial product demonstrations and general support to prospective customers. • Nurture and expand the company’s relationship within customer accounts within geographic territory. • Provide regular reporting of pipeline and forecast through the CRM system. • Keep abreast of competition, competitive issues and products. • Practice effective, excellent communication with management, customers and support staff. • Participate in team‐building and company‐growth activities including strategy setting, sales training, marketing efforts and customer care. • Travel to customer locations in support of sales efforts.

• New business development activities through direct sales. • Developing strong relationships with the customer leading to deep understanding of their products and long-term business strategies. • Supporting development and implementing sales strategy. • Building and maintaining a network of public and private customer contacts and partners in the region. • Own and periodically review the accounts receivable status from the new accounts as per the cash-flow plan. • Drive increase in deal signing margins through consultative selling, single source deals and a coordinated sales strategy. • Increase market share and also share of wallet of the account with the customer. • Orchestrate internal resources in sales and delivery to give the customer an enhanced experience across touch-points.

• Achieve growth and hit sales targets by successfully managing the sales team. • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence. • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. • Present sales, revenue and expenses reports and realistic forecasts to the management team. • Identify emerging markets and market shifts while being fully aware of new products and competition status.

• Developed comprehensive project documentation including training kit and manuals. • Involved in unit testing, system testing and integration testing. • Provide ongoing support to the end users. Issues relating to data administration, customization, etc. • Manage Project GO-LIVE activities that include training, change management, issue logs etc. • Supporting remote sales team with their issues with regards to the usage of the on demand system.

• Understanding the functional and technical requirements and coordination with onsite and clients for clarifying issues. • Knowledge transfer to team members and participation in causal analysis of the project. • As a team member, involved in bug fixes and production analysis as a support person. • As a support person, worked continuously with customers to resolve the issues faced by them and clarify their doubts both technical and functional.

• Administer and maintain the LMS platform, ensuring optimal performance and functionality. • Manage user accounts, permissions, and roles within the LMS. • Create, upload, and maintain course content, including e-learning modules, videos, and assessments. • Provide technical support and troubleshooting assistance to LMS users. • Generate reports and analyze data to track learning progress and identify areas for improvement. • Collaborate with subject matter experts and instructional designers to develop engaging and effective learning experiences. • Stay up-to-date on LMS best practices and emerging technologies. • Ensure data integrity and security within the LMS. • Assist with LMS upgrades and implementations. • Create and maintain documentation related to LMS processes and procedures.