Sukhamay Pradhan

Senior Manager Marketing Operations @ GetCertNow

About

Experienced Operations and Certification Program Management professional with 5+ years of expertise in managing global certification, training, and customer operations across Scrum, Agile, Six Sigma, DevOps, OKR, Kanban, and Business Analysis domains. Currently serving as a Senior Manager at GetCertNow, leading end-to-end certification operations, instructor-led live training programs, webinars, learner support, and global examination management for professionals worldwide. Skilled in operational leadership, process optimization, CRM operations, and customer experience management within fast-paced training and certification environments. Proven ability to manage cross-functional teams, resolve operational escalations, improve service delivery, and enhance overall operational efficiency while maintaining high standards of customer satisfaction. Experienced in using VABRO, a SaaS platform for Project Management, DevOps, and IT Operations, to manage CRM activities, streamline operational workflows, coordinate support operations, track projects, and improve overall process efficiency across teams. Passionate about operational excellence, continuous improvement, team collaboration, and building scalable systems that drive organizational growth while delivering exceptional learning experiences to professionals across the globe.

Country

India

City

Bengaluru

Industry

Education Management

Skill

Digital Strategy, Program Management, Operations Administration, Business Analysis, Customer Service Representatives, Software as a Service (SaaS), Support Management, Operations Management, IT Service Management, Troubleshooting, Marketing Strategy, Customer Relationship Management (CRM), Business Development, Technical Support, Executive Support

Experience

Senior Manager Marketing Operations

GetCertNow

2025-11 - Present · 11 mos

Bengaluru, Karnataka, India

* Managing end-to-end certification programs in Scrum, Agile, Six Sigma, DevOps, OKR, Kanban, and Business Analysis domains. * Leading teams responsible for certification exams, instructor-led live classes, webinars, and learner support operations. * Coordinating with trainers, instructors, and cross-functional teams to ensure smooth training and certification delivery. * Overseeing candidate communication, exam scheduling, rescheduling, and certification-related support activities. * Monitoring operational performance and improving learner experience through effective process management and team coordination.

Assistant Customer Service Manager

VMEdu Inc.

2022-8 - 2025-10 · 3 yrs 3 mos

Bhubaneswar, Orissa, India

· Provided client support via email and ticketing system (CRM tool) for inquiries related to Scrum, Agile, Six Sigma, Kanban, OKR, DevOps, and Business Analysis certifications. · Improved operational efficiency by adopting new technology for inventory management.(VABRO - SaaS Platform to Manage Projects,DevOps and IT Ops) · Collaborated with technical, product development, sales, and marketing teams to gather feedback, identify improvements, and deliver a seamless customer experience.

Customer Service Executive

Edusys Pvt. Ltd.

2022-1 - 2022-8 · 8 mos

Bhubaneswar, Orissa, India

Schedule and monitor webinars and live exam sessions. Track daily course enrollments and payment status. Assist customers with queries and issues. Coordinate with internal teams for smooth operations.

Senior Customer Service Executive

C S INFOSOUL PVT. LTD

2018-2 - 2021-3 · 3 yrs 2 mos

Kolkata

· Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints · provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues · Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.