Sujith P Tikare

Collaborate with product, engineering, support, and sales teams to gather technical insights and incorporate them into training materials. Design, develop, and manage end-to-end technical training programs and materials for new and existing products. Evaluate training effectiveness through assessments, feedback, and performance metrics to drive continuous improvement.

Addressing global customer and service team inquiries, resolving technical issues via phone, email, chat, and ticketing system. Keeping stakeholders informed on Engineering change order statuses, addressing concerns promptly and providing updates as required. Creating and maintaining technical documentation, reviewing and suggesting on user Operation and parts manuals, and knowledge bases that assist both customers and the service team in understanding product features and troubleshooting procedures. Conduct serviceability checks on new product prototype machines and ensure that necessary action plans are implemented for the product's success.

Collaborated with Sales, Engineering, and Product teams for New Product Introduction (NPI), ensuring seamless integration. Handled complex and escalated technical issues, liaising between various departments or higher tiers of support to ensure timely and satisfactory resolutions.

Installed, tested, and commissioned electrical systems for Terex crushing, washing, and screening plants. Conducted routine maintenance, inspections, and repairs on Terex machinery to maintain peak performance. Provided hands-on training to clients, ensuring comprehensive understanding of equipment operation and maintenance. Ensured strict adherence to health and safety regulations throughout service activities. Implemented Root Cause Analysis and Failure Mode Effect Analysis (FMEA) to enhance product quality & MTBF and minimize MTTR.

Assisted in managing electrical teams, ensuring task assignment and resource allocation for optimal performance. Worked as a team member on a TQM implementation project, ensuring the adoption of best maintenance practices in the department. Collaborated on troubleshooting complex technical issues and implementing Planned and Autonomous maintenance strategies to enhance OEE. Proposed process improvements, cost-saving initiatives through Kaizens, and efficiency enhancements in electrical engineering. Worked closely with SAP core team during the PM module implementation phase. Introduced POKA YOKE and One Point Lessons at Gemba level, developed SMPs and SOPs for safe and efficient maintenance.

Worked closely with cross-functional team, consultants (MECON) & contractors for the installation, testing and commissioning of, -VFDs, PLCs & Motor starter panels of Iron Ore Process equipment like JIGS, HGMS & VPA. -Conventional and Hydraulic conveyors. -Field instruments. • Performed pre-commissioning and commissioning tests complying with the requirements and standards. • Tracked project progress, monitor key performance indicators, and provided regular updates to the management. Identified and reported deviations or potential risks.

Streamlined all planning activities like, preparing BOM required for project, technical specification development and purchase requisition creation in EPR system. Coordinated with vendor for design & documents review to ensure compliance to project requirements. Performed SLD, P&ID, Electrical schematic drawings & technical data sheet approval.