Sujin Park

서비스기획자 @ LF corp

About

- Improving e-commerce customer experience indicators - Improve Process Operations & Cost - Process automation cover - Eliminate step-by-step errors - Design product registration & exposure process - Design product image, text, detailed product content registration and exposure process improvement and operation management - Improving efficiency process operation cost - Standardization of Processes (SLA SOP) - Service Operations Management (PMO) - Establish and operate strategies for reducing overseas service costs - Service data analysis and statistics - Communication with overseas subsidiaries - Analysis report, presentation - Establish service global rules and support contracts - Transforming the Process Innovation (PI) process

Country

City

South Korea

Industry

Consumer Services

Skill

Project Management, Management, Business Analysis, Microsoft Office, SQL, Program Management, Requirements Analysis, Change Management, Leadership, Integration, PMO, 서비스 품질, 승인, 고객경험, PI, process inovation

Experience

서비스기획자

LF corp

2019-11 - Present · 6 yrs 11 mos

서비스기획 - LF몰 개편 기획 - 기획전 자동화 프로젝트 기획 - CS 문의 간편화 프로젝트 기획 온라인 영업기획 - LF몰 전체 카테고리 기준정보 운영 및 관리 - 온라인 배송관련 운영관리 - 입점사 운영정책 및 관리 기준 수립 - 영업운영 프로세스 관리 및 개선 포인트 도출

Process Manager

Coupang

2017-2 - 2019-10 · 2 yrs 9 mos

E-commerce / Platform Business Service Operation Senior PM - Designed process for Coupang product’s registration & exposure - Designed rules for product titles, images, texts, detail contents - Collaborate with development team for system automation process setting - Managed Catalog Quality team with work allocation, issue resolving, communication with the relevant departments - Improved error ratio for each work steps via the standardization of process (SLA SOP) -Contribute on the improvement of Coupang’s catalog quality – registered over ten million products' detail information via system automation process, audited over one million retail products' titles & detail information

Consultant (과장)

Accenture

2013-6 - 2015-10 · 2 yrs 5 mos

Samsung Electronics, Smart TV SVC Content Validation & Management Project, PMO Lead - Focused on corporate communication bridge between Samsung HQ and Samsung R&D Center/Accenture Prague Delivery Center: Project control tower - Trained end to end contents curation methodology and knowledge to Samsung Poland R&D center & Accenture Prague Delivery Center, which consist of 30 FTEs in total, for actual curation service operation in global scale - Managed off-shore operation with ongoing transition, work allocation, and issue resolving support between Samsung HQ and off-shore teams - Contributed on improvement of curation quality - coverage of weekly top 20 programs by Samsung recommendation engine for target countries increased from 69% to 97% - through continuous QA on off-shore team’s task result - Designed end to end service framework for live TV programs & movie contents curation service model for 10 major American, EU, and Asian countries

대리

RESEED

2012-1 - 2013-6 · 1 yr 6 mos

Gangnam-gu, Seoul, Korea

Samsung Electronics, Samsung Smart Apps Promotion Project - Managed communication with smart phone application vendors by encouraging and negotiating for promotion participation - Designed Samsung Apps promotion planning - Reported and handled app store systematical issues during promotion period - Conduct Smart TV market trend & Competitors’ Smart TV SVC analysis

대리

액센츄어 & 엘지전자

2006-7 - 2011-6 · 5 yrs

Accenture & LG Electronics Seoul, South Korea LG Electronics Customer Service Management Team, Claim Validation Center– Assistant Manager LG Electronics, Global Warranty Claim Validation Project - Executed service data validation for service cost reduction - Reported and handled claim issues for EU countries - Conducted delivery management by reviewing, approving, and reporting claim validation results to LG HQ - Supported claim data in-depth analysis - Provided weekly / monthly reports for number of claim rejects & cost savings