Sue Tee Gan

Senior Strategic Account Manager @ Similarweb

About

Account management and business development professional with experience in SaaS and digital platforms across Southeast Asia. I partner with clients and senior stakeholders to address business challenges, drive platform adoption, and grow strategic accounts through data-driven insights and long-term partnerships.

Country

Malaysia

City

Subang Jaya

Industry

Computer Software

Skill

Account Management, University Teaching, Project Management, Project Planning, Client Onboarding, Forecasting, Operations Management, Data Cleaning, Trend Analysis, Market Analysis, Communication, Negotiation, Business Reviews, Customer Engagement, Customer Retention, Customer Relationship Management (CRM), Digital Research Intelligence, Digital Marketing Intelligence , Advertising, Statistics

Experience

Senior Strategic Account Manager

Similarweb

2024-2 - 2025-4 · 1 yr 3 mos

Kuala Lumpur

Managed high-value SaaS portfolios across APAC, consistently achieving strong retention (>75%) and driving ARR growth within strategic accounts. Secured multi-year renewals, reactivated underutilized accounts, and converted them into recurring revenue streams through consultative, value-based engagement. Collaborate closely with Product and cross-functional teams to tailor solutions, accelerate delivery, and improve client outcomes. Strong focus on onboarding, product adoption, and stakeholder management in complex enterprise environments. Bilingual in English and Mandarin; experienced in client onboarding and training.

Strategic Account Manager

Similarweb

2018-10 - 2024-1 · 5 yrs 4 mos

Manage & develop long-term partnership within the clients

Market Analyst

IDC

2016-1 - 2018-10 · 2 yrs 10 mos

Sunway Pinnacle

Led data quality assurance and shipment forecasting for APAC market trackers, focusing on PC monitors and signage in the Malaysia market. Built and managed strategic relationships with global electronic vendors and ecosystem partners across the tech ecosystem.

Senior Client Service Executive

Insights

2015-6 - 2015-12 · 7 mos

Kuala Lumpur, Malaysia

Senior Client Service Executive

Nielsen Media Research

2013-3 - 2015-5 · 2 yrs 3 mos

Petaling Jaya

Led end-to-end Radio Audience Measurement (RAM) studies, from design to insights delivery. Introduced innovations including an electronic diary and industry tool rollout. Conducted audience and music research to inform content strategy and improve listenership. Supported audience segmentation to identify key consumer groups in Malaysia.