Sue Magnuson

Designed structured training programs to help new professionals understand complex concepts through clear, step-by-step learning. Created video-based educational materials including scripts, learning modules, and guided teaching frameworks. Developed workbooks, knowledge checks, and practical training tools focused on confidence-building and real-world application. Simplified industry-specific topics into accessible training content for adult learners. Emphasized ethical communication, relationship-based guidance, and calm instructional delivery. Impact Highlights: Improved learner confidence and understanding through structured, psychology-informed teaching approaches. Built repeatable training systems that reduced overwhelm for new learners.

Recommended and implemented Office 365 and provided comprehensive training for staff. Updated the external website, created weekly online worship videos, and managed the organization's social media presence. Recruited and trained volunteers, enhancing team capabilities and support. Coordinated technical support for computer networks, related hardware, and software, ensuring smooth operations. Resourced and supported information needs for staff, maintained an inventory of computers, and proactively upgraded equipment as needed. Developed a strategic direction for delivering online worship services on a limited budget, creating multiple videos per week during the pandemic.

Successfully migrated from SharePoint 2010 to SharePoint Online, ensuring seamless integration with HR processes and compliance with CMMI standards. Collaborated with business leaders to design and implement customized SharePoint workflows and forms, significantly enhancing recruitment and onboarding processes. Delivered ongoing support and training for SharePoint Online users, driving adoption and best practices across the organization.

Led major legacy documentation migration project, successfully transitioning all user documentation to an accessible online platform. Created and delivered extensive public training courses and detailed user documentation using proprietary markdown, CSS, and HTML. Acted as the brand ambassador at national trade events, effectively promoting the brand and addressing technical inquiries with expertise.

Spearheaded the establishment of the SharePoint Users Group (SPUG), leading regular virtual training sessions and fostering a collaborative knowledge-sharing environment. Led the development of a Process Asset Library (PAL), streamlining audit processes and enhancing due diligence efforts. Directed the migration of 600 SharePoint sites within the Global Learning portfolio, aligning the technology platform with evolving business needs. Worked closely with developers to design and implement Learning Management System, significantly enhancing training requirements across the organization.