Sue Sheridan

Telecom Financial Forecast, Reporting and Analysis •Projecting a $21M+ annual expense budget, forecast and track monthly on 1400+ locations •Assist with business planning projections and financial planning •Telecom capital and expense financial reporting and forecasting •Determining operational and capital costs for special projects •Provide monthly reporting for financial period end as it relates to accruals, reclassifications variances and cost center allocations Telecom Expense Management (TEM) •Manage the telecom billing process, understand the services and tools that TEM provides •Report, analysis, and communication with TEM provider •Audit/approve telecommunication service provider invoices in an accurate and timely basis •Ensure proper accounting of expenses, reconcile payments and credits, research any outstanding balances •Provide allocation of charges to TEM and finance •Investigate unusual charge trends, determine corrective action and partner with the Network Engineering team and/or telecom provider to implement corrections •Handle the billing discrepancies to assure corrections and credits are applied Vendor Relationship and Contract Administration •Provide support with the planning, procurement, provisioning, delivery, management, and maintenance for the Telecom business areas •Ensure that expenses match telecom services in use and in compliance with carrier contracted rates and commitments •Assist manager with contract reviews and negotiations for telecommunications services •Monitor service level agreements (SLA) availability, billing accuracy, renewal terms, disconnects, term liabilities and vendor account/circuit audits •Strong understanding of major Telecom Vendors provisioning and billing processes related to DIA, Ethernet, Broadband, VoIP, POTS and Wireless services

• Lead for all telecom expense management (TEM) related functions. Manage telecom assets and expenses in order to reduce costs and improve systems • Vendor Processing, Invoices Audit, Asset Management, Cost Centers, General Ledger, Charges to Business Units, Reporting • Responsible for the analysis and processing of over 7,000 annual data, voice and wireless invoices totaling over $35 million dollars • Instrumental in company-wide reduction project of telecom expenses by $5 million dollars annually • Placed and tracked disputes and credits awarded with vendors. 88% Dispute Recovery - Filed $2.8 million in disputes, recovered $2.465 million in last 2 years • Reduced Monthly Recurring Charges (MRC) amounts by 15% • Respond and resolve escalated customer complaints and concerns on billing and invoicing for both individual and corporate accounts • Utilized Expense Management System with payment, dispute, chargeback and other related financial information

•Liaison between Carrier Management and Transport Engineering for the Central Region, consisting of 21 markets, for all vendor billing and cost issues •Reviewed Contractual Adherence and Billing Validation for Carrier Management Group •Placed and tracked disputes and credits awarded with vendors. 79% Dispute Recovery - Filed $3.9 million in disputes, recovered $3.1 million •Saved $1.1 million in MRC •Audited and maintained data integrity for internal database (Granite) housing circuit inventory •Assisted in data collection and development of a $150 million annual Central Region budget •Transport Engineering Departmental budget, as well as monthly review to identify and research any anomalies to market costs • Searched for billing errors and processed claims through standard procedures •Ensured Monthly recurring rates were correct •Validated and authorized Install, Disconnect and Expedite charges •Placed and tracked disputes and credits awarded with vendors •Audited and maintained data integrity for internal database (Granite) housing circuit inventory Created and ran monthly reports in Business Objects to flag issues - Billed circuits missing in inventory system - Billed circuits with missing or incorrect Billing Account Numbers - Meet-Point naming exceptions - Billed circuits that may be disconnected •Assisted in data collection and development of a 150 million dollar annual Central Region Transport Engineering Departmental budget, as well as monthly review to identify and research any anomalies to market costs •Analyzed Market Outage Reports to ensure that company is awarded SLA monies for lost time in Telco Services

• Saved the company $1M +in disputed international rate billing issues • Planned, implemented and lead transition of international accounts payable and invoice validation function from one division to another • Created a training manual and processes for validation of multi-million-dollar monthly invoices • Developed a dispute system and tracking process • Reconciled complex vendor accounts • Reviewed contacts to verify that invoiced transactions and costs followed contract

• Served on and coordinated various special Telecommunications Projects • Responsible for working with numerous departments to ensure data integrity for proper transfer of check processing function. This manual process became an electronic load, there-by saving the company 60 hours of processing time per month • Streamlined the entry of numerous large invoices by creating an electronic upload process, saving the department the cost of one invoice processor • Responsible for leading the vendor convergent billing project, by creating and implementing structural guidelines • Assumed all daily and monthly close financial functions, due to change of management • Team leader on numerous projects involving companywide transfer of services to new vendors • Audit Vendor invoicing, on all telecom product lines for services and cost accuracy • Maintained the sole system for all Voice Telecom charge back functions and costs