
sue robert
customer service representative
About
Attentive, organized, customer service professional seeks rewarding career utilizing my cash handling and retail expertise.
united states
johnson city
financial services
genealogy research, retail sales, visual merchandising, customer service, cashiering, sales operations, inventory control, retail, store management, inventory management, loss prevention, merchandising, store operations, hiring, employee training, customer satisfaction, time management, sales, management, research
Experience

dining room supervisor, convenience store lead
aramark
* As Dining Room Supervisor, responsible for leading a team in the execution of prepared foods, safety and cleanliness. As Convenience Store Lead, worked under the Convenience Store Supervisor in the running of the Convenience Store. * Directed a team of 10 or more people in the execution of preparing foods at 5 different stations. * Ensured that all foods were properly monitored in regards to temperature controls. * Trained staff on register procedures and properly account for all monies. * Managed the safety and cleanliness of equipment by following company and OSHA guidelines. * Assisted Convenience Store Supervisor in the daily operations of the store consisting of running the POS terminal, merchandising, safety and cleanliness of the store.

merchandising manager
barnes & noble
* Responsible for contributing to the overall financial goals established for the store. * Ensures that the staff effectively delivers the company's customer service commitment. * Maintains store related documents using a Windows based platform. * Contributes to a positive working environment within the store. * Manages the merchandising and operations within the store in accordance with company policy. * Adheres and establishes performance standards to control shrink and potential loss to the company. * Effectively opens and closes the store, oversees general store operations, and monitors daily assignment sheet as Manager on Duty. * Properly account for all monies during shift including customer purchases, reconciling cashier tills, ordering and maintaining proper safe levels, and preparing deposits.

customer service representative
citi

assistant librarian
archbishop chapelle high schl
Assisted students and teachers with research projects. Trouble shoot computer problems in library. Participated in library conferences. Taught research skills class to 8th grade honor students.

convenience store supervisor
sodexo
* Responsible for leading a team, inventory management, cash management, safety and training. * Implemented and managed a budget of $10,000. * Ordered, received and merchandised shipment. * Managed inventory by conducting weekly audits. * Appointed to the Safety Committee and attended monthly meetings. Reported to staff all safety updates and procedures. * Trained staff on cash management policies.
Education
northwestern state university
history
Co-founded and was elected Treasurer then President of Non-Traditional Student Organization. Established Scholarship Fund. Recruited members by speaking at orientations and holding rallies. Graduated with honors and was presented with the Phi Alpha Theta undergraduate award. Participated in intramural volleyball. Worked in the library director's office as a clerical assistant. Activities and Societies: Phi Alpha Theta; Non-Traditional Student Organization
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