Sudhir R.

•Handling a key role in account management, sales operations and project management. •Develop account plan to focus on client acquisition and meeting hunting revenue targets in the region. •Identify key stakeholders/ decision makers in targeted client organization and develop and strengthen relationships with them to become a trusted IT advisor for them. •Working with the clients and end-users to capture, understand and define business requirements, creation of User Stories and the upcoming process flows to support the design and development of Salesforce, SAP & Vtex solutions. •Interaction with client to keep them engaged in the development of the solution and the deal. •Interaction and discuss with the team to Identify cross selling/ upselling opportunities. •Lead negotiations on commercial terms for them to ensure revenue flow and profitability. •Drive and track revenue across stages from order booking to order fulfilment to invoicing to revenue realization for own geographies. •Highlight trends and client expectations to anticipate new competencies and solutions that may be required in the near future. •Delivered end-to-end project management, demonstrating structured thinking and ensuring project success within stipulated timelines. •Working with cross-functional teams (marketing, sales programs, co-prime cloud teams) to identify innovative sales plays, and new personas and build a quality pipeline for the business. •Analysis and showcasing solution through customized demo. •Driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross- functional project management.

•Chosen to lead a coveted Sales Program for Mid-Enterprise accounts across North America, with the objective of expanding into new regions and acquiring clients." •Collaborated with the sales team to identify and qualify leads through inbound and outbound channels. •Responsibilities included managing a territory, included cold calling, consulting with customers on their current business operations and the art of possibilities. •Developed and maintained relationships with existing clients to ensure high customer satisfaction and repeat business. •Account nurturing to spread awareness, consulting on upcoming initiatives and build long-term relationships. •Collaborate with Sales, Pre-Sales and Marketing to ensure accurate deliverables and strategic positioning •Participated in sales training and product knowledge sessions to stay up-to-date with SAAS industry trends.

• Participating in the requirement gathering and analysing the project requirements. • Interacting with clients to understand product requirements and also give periodic demo to the clients at the time of development. • Facilitated Scrum framework - sprint planning, daily scrums, sprint reviews and sprint retrospectives. • Report and manage defects to ensure that all issues are resolved according to test cases and the expectations. • Created comprehensive project documentation, including business requirements and system design specifications. • Performing UAT • Maintained client relationships through consistent and transparent communication, addressing needs and expectations. • Supported production and post-implementation activities, including troubleshooting and issue resolution.

Business Needs Assessment: Responsible for B2B sales and marketing. Helped company accelerate revenue by identifying, profiling, nurturing and connecting with the right clients within their target specifications. Project Assistance/Production Monitoring: Responsible for Custom-Built B2B Contact Lists, Data Profiling, Data Cleansing, Data Appends, Account Profiling, Contact Discovery and Appointment Generation.