Sudha Johns
Director of Global Journey Operations @ Veriforce
About
Experienced Operations Senior with a demonstrated history of working in the oil & gas, hospital & health care, communications industry. Skilled in Corporate Client Relations, Operations Management, Emergency Management, People Management, Project Management and Contact Center Operations.
South Africa
City of Johannesburg
Computer Software
Strategic Planning, Organizational Leadership, Cross-functional Team Leadership, Budget Management, Planning Budgeting & Forecasting, Service-Level Agreements (SLA), Software as a Service (SaaS), Computer Literacy, Operations Management, Performance Management, Strategy, Customer Satisfaction, Management, Project Management, Leadership, People Management, Contact Center Operations, Contact Center Manager, Scheduling, Recruitment
Experience
Director of Global Journey Operations
Veriforce
Global
• Leadership of global customer experience and engagement initiatives to align with company mission. • Cultivated a healthy and sustainable work environment to promote team growth and progression. • Collaborated with cross-functional teams to implement key strategies enhancing customer satisfaction.
Senior Manager, EMEA Customer Operations
Veriforce
South Africa
Operations Manager & Client Relations
Veriforce
South Africa
Operations Coordinator
ER24
Sandton
Client Relationship Manager
ComplyWorks a Veriforce Product
Pretoria Area, South Africa
Client relations Call Centre Management
Contact Centre Manager
Innovation Group South Africa
Johannesburg Area, South Africa
Education
University of South Africa/Universiteit van Suid-Afrika
Business, Management, Marketing, and Related Support Services
GIBS Business School (Gordon Institute of Business Science)
PMD - Management Development
The Business Environment and Organizational Competitiveness Innovation Project Management Operations management Accounting Financial Management Entrepreneurship Leadership and People Management Customer Centricity and value creation Strategy (including simulation)
University of South Africa/Universiteit van Suid-Afrika
Business, Management, Marketing, and Related Support Services
University of South Africa/Universiteit van Suid-Afrika
BCompt
Sudha Johns's Contact Information
Phone
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