Sudeep H.
Retail Professional @ Self Employed
About
Adept with 25 years of strong functional expertise in Franchise Development & Retail Operations, of which a decade as Sr. Management & Consultant. As an Innovation to Delivery Strategist. Exposure to analyze, design and innovate existing business; besides creating new business models for Generating “Value Realization”. Developed working relationships with stakeholders - from the front-line users to Decision making team on business diagnostics, operations strategy [New Customer Scouting & Recruitment], demand planning & forecasting, strategic sourcing [New, Product – Category - Vertical], inventory optimization, process reengineering, distribution planning, Manpower modelling & optimization besides cash flow management. Successfully worked in Multinational & Multi-regional organizations with exposure to Global Best Practices & Trends and have also operated on all formats of Retails [COCO, FOCO, FOFO & BOT] across India, SAARC and The Middle East. Presently experiencing Sustainable Farming, I am actively looking to optimize my competitive drive and entrepreneurial chi.
India
Pune Division
Retail
Customer Service Management, Teamwork, Analytical Skills, Business Analysis, Business Operations, Strategy, Management, Business Development, Merchandising, Vendor Management, Training, Leadership, Retail, Forecasting, Brand Management, Marketing, Marketing Strategy, Recruiting, Team Building, Sales
Experience

Retail Professional
Pune Area, India
1. BUSINESS DEVELOPMENT - TIARA EARTH RESOURCE Pvt Ltd. - Pune [OCTOBER 2018]. Designated as VP Business Development Developing a crucible – to develop an environment conducive enough for living beings and preserve nature through R&D for the future. Tiara, a start-up to build a composite product around Sustainable Living for all sections of Society through Potable drinking water, Low-cost Cost Continuous energy for all - 24/7-365 days, affordable Eco-Housing and Municipal Waste management whereby minimizing carbon footprints. 2. ENTREPRENURE a. “Naturalleya”[December 2019]. Designated as Proprietor – build a Vegetable Trading & Retail - Trading in Vegetable in Pune [Conceptualized different modes of sales for both – Trading and Retail Sales eliminating middlemen whereby supporting the producer through scientific retail procedures] and experiencing Sustainable Farming. Added Bengali/Eastern Grocery to create a niche market selling nostalgia to customers from or knowledge of Eastern food habits. b. Moshola Misti and More LLP [23rd August 2023 till date]. Designated as a Partner – learning from the shortfalls from my earlier business “Naturalleya” - developed a business to cannibalize the Raw Materials sold and Vendors at “Naturalleya” by developing a project around Sales of Food, Sweets and Grocery from the Eastern Sector of India. We developed a Restaurant in the South-Eastern sector of Pune City which has a good population of Eastern Dialect and Eating Habits. In the last 08 Months, we have added 02 verticals - Kitchen [Moshola] & Misti to our basket and recruited a growing customer Base. Serving 3rd Generation Easterners [Mostly who have settled in Pune over 40+ years now] and Neo Easterners.

Manager Retail Operations [SBU Head]
Taiba healthcare
Muscat – Sultanate of Oman
TAIBA PHARMA LLC. A Healthcare Consortium with its core into Trading, HQ at Muscat & offices across ME. With a strong name as a Healthcare Wholesaler and Stockiest for MNC’s and with one the oldest Modern Retail Pharmacy, aged 20+ years, still couldn’t make making a dent in the market. Furthermore, abruptly closing units and reopening without any planning coupled Govt. Regulations of not allowing to operate more than 10 units under the same Name – Retail Pharmacy business in Oman had hit a blockage; while the competitors, who concentrated on Retail Pharmacy earlier – constituted to 60 – 75% of the total organize Pharmacy Retail Trade, listed most of the Rx, FMCG Dermo-Cosmetic brands to their kitty – wherein, Taiba losing its change to make good of the strong brand name it carried. Key Functional Expertise needed - Optimizing existing locations by : Increasing Footfalls, Increasing Customer Services. - Expand to locations with higher footfalls and Brand-width. - Add Newer Verticals to optimize existing customer base. - Advertise to enhance Brand & Services. - Develop programs to increase Footfalls & Bill Value. - Increase Margins [purchase & net of Sales]. - Develop programs to increase camaraderie amongst FOS. - Business Development – new avenues, cross business tie-up, increased revenue, recruitment & loyalty. - Panel Insurance companies for increase of sale Rx. - Reduce Shrinkage: At Store Level, At Purchase Level, Banking, Customers. Achievements - Expanded additional 03 Territories in Oman [New Units, BOT & Buyouts]. - Successfully negotiated and signed up with Major European Brands as Marketing Agents . - Added additional margin by conceptualizing and setting up CBD. - Successfully Increase Stock Turns to 9/ year and increase credits to 90 days for Rx. & 120 days for Non-Rx. - Successfully organized CSR events - Successfully increased Net of Sales to Double Digit within the 1st Six months of operations

Manager – Operations & Business Development [Vertical Head]
Cardinal Health Inc US( Medicine Shoppe ) - Middle East
Abu Dhabi – UAE
The Medicine Shoppe - ME a Cardinal Health Inc. Franchisee, under license of LIFELINE Hospital - Taking advantage of being extended arm of Lifeline & LULU – MS had its share of privileges’ by positioning all their Pharmacies at the best locations; But, failing to take advantage from these A+ locations which were “right Opposite to the Cash-tills” of supermarkets with a min footfalls on a weekday touching 90K to 120K / day to an excess of 600K+ during the weekends, drained the vertical to a negative swing on the P&L. Furthermore, HAAD tightening its SOP’s, made establishing a Pharmacy units close to impossible with existing ATTITUDE of FOS. Almost all departments needed attention, Accounts and HR & Personal was overlooked by the Master Franchisees - a dedicated Finance Manager was in need to concentrating on Daily Accounts, Purchase and Audit, Operations Dept. was not under any manager – so they all worked alone, Purchasing with done at the Branch level while nobody manned Marketing and IT. A humongous task of capping the bleed was priority #1 and then rectifying each department with Key Monitoring Indicators put in place with an eye on the Time. Key Functional Expertise needed - Put in place a Finance & Accounts Dept. taking charge of Stock in Hand, Purchase & Allocation besides IT for monitoring daily operations & Develop SOP. - Create an Audit team under Product Manager for optimizing purchase and bottom line. - Script annual marketing programs to increase Footfalls and recruit new customers. - Provided scientific training for Uplifting Services at FOS level Achievements - Jumped sales by 32% in the 1st year of operations from 3.808 Million USD to 11.903 Million USD - Successfully launched 04 major events - Developed a Team of “Certified First Responder” and placed them across all Branches. - Implemented ERP keeping in mind of Customer Recruitment and Retention. - Successfully added another vertical “Optical” to optimize existing customers.

General Manager – BD & Operations
Cardinal Health Inc US( Medicine Shoppe )-India
Mumbai – India
Key Functions: Core responsibilities encompassed - identify, develop & implement business opportunities - New Project Development - Business Operations [Corporate, Franchise owned & BOT Format Stores] - Operations Control and Participation Involved consolidating Weak Units & strategizing Fence Sitters to Profitability - Plan and develop new retail formats, channels and define how to approach them - Plan for enhancing Sales through reduced operational cost - Targets Setting [Top & Bottom Line Growth [ABP and Achievement Trail]] - Monitor Marketing Activities - Monitoring Inventory [Monitor Shrinkage], Banking & Vendor Management, - Ensuring retail standard & implementing SOP in the area of Store / Franchise Operations to Ensuring Best Customer Service on Floor, - Prepare MIS reports for corrective planning & Presentation to Sr. Management, - Ensuring all Legal Compliance's, Staff allotment, training and planning for uninterrupted operations. Achievements: - Launched 02 verticals for additional revenue & brand reach of MS India - o “Sehat” – a Pharmacy + Clinic format to reach the Rural & C class markets o “I Care Optics” - cannibalizing the already existing Rx. Market and gaining additional support in both Revenue and New Customer Recruitment - Team Award - Highest Franchisees Recruiter of the year by Cardinal Health - Awarded received - Best Franchisor for 02 consecutive years by Franchise Indian Brand Ltd. - Successfully launched & operated pharmacies inside Supermarkets across Mumbai

Sales Manager
Pune Area, India
Key Function: As a Sales Development Role, I was to performed activities regarding - Recruitment of quality advisors through advisor recruitment seminars - Training, development & motivation of advisors - Maintaining team persistency & policy conversion levels, drafting of periodical sales team reports and other administrative activities - Guiding advisors in organizations sales competitions and contests Achievements: - Maintained a 2nd positon in Volume of Sales for over 01 year in Pune Zone & 4th in the Country

National Franchise Manager
Pune – India [Territory: India, Nepal, Bangladesh & Bhutan]
Key Functions: - Responsible for developing of business through Franchise & Corporate stores; - Planning & organizing events such as Street Combing - Macro and Micro Surveys prior to granting franchisee - Re-Launching in de-flunked markets with revised Legal and commercial norms. - Worked on activities concerning with development of existing Franchise network - Increasing the shelve space at MBO's - Objective of capturing maximum space - Organize and Participate in shows, exhibitions and in-shop promotions for business development Achievements: - Opening of Bangladesh, Bhutan and Nepal Markets for Hallmark Cards Inc. - Built Franchise Base from 6 Units [Pune, Hyderabad, Kolkata and Delhi] to 300+ units across India - Conceptualized and developed a niche inside Lifestyle units across the country - Tie-up with Bhutan Post for setting up Card Racks across all Bhutan Post Offices - Involved in 02 major Event along with Wizcraft [CSR and Miss India Contest] for Brand Building

Customer Service Coordinator
Cadbury india ltd
Hyderabad – India
Key Functions: - Developed sales over existing system – both Trade and Key Accounts - Distributor Management - Set up COCO and Franchise units “Lopstops” Achievements: - Set-up 11 “Lopstops” [COCO and Franchise Owned] across Andhra Pradesh.
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