Suchen Huang

I provided relationship leadership and project management for ITS Application Services. I facilitated both strategic and operational conversations with stakeholders to identify, prioritise, progress and manage university enterprise application projects. Key accountabilities and achievements: • Provided leadership and a central point of contact for academic and professional staff, building quality relationships, offering strategic planning, solutions development, and high-quality assistance for enterprise system support • Developed high-level requirements and perform the strategic and cost/benefit analysis to assist with the approval, prioritisation, and implementation of system projects • Managed system projects that will advance Massey University’s capabilities from initiation through to benefits realisation. This includes establishing project governance and financial and performance reporting • Was an integral part of the Programme Management team to prioritise new work and manage programme budgets and resource allocation • Identified innovation and change opportunities and assist with capability building, evaluation, roadmap development and maintaining continuous service improvement

As a key strategic business partner, I ensured that business direction and needs were understood, proposed solutions that would convert strategic goals into valuable change initiatives and enabled desired organisational change. Key accountabilities and achievements: • Engaged in enterprise-wide strategic thought leadership, innovation and support to assist in assessing business optimisation opportunities leveraging technology investments • Provided consultancy and advice to business partners to help address the business problem/issue and collaborate with stakeholders to explore all possible solution angles • Facilitated the elicitation, analysis and management of business requirements and business functional requirements that achieve changes to business processes, policies, information and information systems • Created relevant artefacts, such as solution options and recommendations, high-level estimates, technical advice and impact assessments that lead to implementation • Championed continuous improvement practice to internal customers and stakeholders

I was a Business Analyst in the Student Management Solution Implementation project and its post-implementation support team. This multi-million programme was the largest transformational changes undertaken by Massey University, and included the replacement of the existing Student Management System and all associated processes, and implementation of CRM and Curriculum Management system. Key accountabilities and achievements: • Worked across the whole student lifecycle, including recruitment, admission, enrolment, progression, exam scheduling, fees and finance and academic model • Used critical analysis and judgement to identify and develop business and technology solutions that meet the requirements and deliver objectives • Built a professional relationship with key stakeholders through planned engagement to understand their requirements and monitor user satisfaction • Evaluated information gathered from multiple sources, reconciled conflicts and decomposed high-level information into process documents • Designed and mapped business requirements and solutions to system/technical requirements • Applied Agile - Scrum tools and methodologies to the programme Award: • Project implementation award - Duct Tape Award for being able to fix just about anything

Key accountabilities and achievements: • Analysed, assessed and converted prospective international student admission for Massey programmes • Researched and investigated unique international qualifications and education systems, and provided timely and informed evaluation outcome • Provided leadership and expertise in admission and exceeded international student satisfaction as identified by national and international benchmarks • Responded to inquiries and solved programme, admission, pathway, enrolment and fees queries • Counselled prospective students on programme admission and opportunities at the University

My transition to New Zealand was via a key partnership programme between Massey and China for which I successfully completed. I hold a Master of Management (Communication Management) degree, with my research focused on communication strategies and relationship building within Chinese culture. The Massey Business School subsequently chose to profile me on its website as an example of a successful international student (see link).