Subhash C.

• Spearheaded Critical Incident Management, ensuring swift resolution of P1/P2 incidents and maintaining service continuity. • Developed and implemented effective Problem and Change Management processes to minimize disruptions and enhance service quality. • Fostered strong stakeholder relationships, facilitating seamless transitions of new services into Business As Usual (BAU) operations.

Conduct thorough analyses of incidents to identify root causes and prevent recurrence.Collaborate with IT and operational teams to implement effective solutions.Develop and maintain a proactive problem management framework.Monitor and report on the success of implemented solutions.Contribute to a culture of continuous improvement and learning. Conduct thorough root cause analyses to determine the underlying factors contributing to challenges. - Collaborate with cross-functional teams to implement corrective actions and preventive measures. - Develop and implement effective root cause analysis methodologies. - Provide insights to improve processes, systems, and overall performance. - Track and report on the success of implemented solutions

Client BNPP Bank Messaging support on Exchange server, outlook 2016,2010. 80000 plus users ... Microsoft patching, Load Balancing, DR Activity,Lotus Notes releasing pending emails and removing Dead mails from the server. • Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades Mail tracking, Skype for business, Quarantine , Blackberry Work along with that looking into incidents where service delivery does not match the highest standards. Providing accurate and timely service activity information to Senior Managers. Acting as the central point of communication within the Service Delivery team. Constantly reviewing the company’s current service activities and processes. Performing root cause analysis to find out what is not working and why not. Coordinating, implementing and managing the delivery of services to key customers. Interacting with customers at a senior level to gain feedback and build relationships. Using the latest service management tools, techniques and trends to deliver services. Coming up with service improvement plans that are proven, practical and effective. Keeping accurate and appropriate administrative records, files and documentation. Producing management information and reports as required by Senior Managers. Designed and implemented a daily and monthly reporting process for pro-active service management. Insured compliance with all Service Level Agreement\'s achieved highest customer satisfaction results. Translation from French to English and vice versa

Responsible for developing and implementing new procurement strategies to optimize the global supply chain, reduce inventory and expand VMI/consignment programs. Providing analytical and project management support, using a data-driven approach to process control and improvement. Developing, tracking and presenting metrics and tools connecting different business systems and ad-hoc reports. Reduced purchase order generation workload by 54% by using optimization methods to set planning parameters.Managing transfer between suppliers of $170K/yr spend on time and under budget, mitigating supply risk.Expanded real-time supplier scorecard data to 346 additional suppliers by automating processes in Access and Excel.Determined Kanban/bin sizes and safety stocks to improve customer service levels without increasing inventory.Identified $2.8M of material cost savings through strategic sourcing using a different supplier manufacturing process. Coordinating with business unit controller for payment. providing patter of business requirements and supporting in achieving them. liaison with vendor from France for regular supply of required raw material and helping them in settlement of their payments .

Interface between customer and company. Responsible for interacting with the clients and solving their queriesMaintaining the records of customer interactions and follow up with the clientsProvided feedback of the clients to the concerned departments and authorities so as to improve the services. Develops as well as maintains the relationship with external partiesResponsible for proper scrutiny and recording of the complaints received from customersConducts research and complies answers for informational request from external customers. Daily Health check & Access related issue. Granting access and L2 trouble shooting for application issue. coordinating with Paris team for any release and deployment. Analysis RCA for P1 & P2 incident.. resolving day to day user issues on various banking application.