Subhalekha Venkatesan

Collecting and documenting business requirements from internal stakeholders Preparing BRD/FRD documents, process flows, and functional specifications Supporting data analysis and reporting using Excel and Power BI Assisting in KPI tracking, dashboards, and business performance monitoring Coordinating with technical teams to ensure smooth project execution Supporting testing, validation, and implementation of business solutions Providing regular reports, insights, and recommendations to improve efficiency

I support mortgage servicing and consumer lending operations by handling sensitive customer and financial data with a high level of confidentiality and precision. I work daily with internal banking systems to process account updates, extract insights, and support accurate reporting. This role has strengthened my understanding of financial products, data accuracy, and secure systems handling all essential foundations for transitioning into data-driven roles. Key Highlights: Proficient in secure financial software and internal CRM/servicing platforms Ensure data accuracy and compliance in mortgage and lending transactions Collaborate with operations teams to streamline workflows and identify trends Exposure to structured data in real-time financial environments Committed to security, compliance (FCA/GDPR), and process optimisation Supporting a broad customer base across Lloyds Banking Group brands including Lloyds Bank, Halifax, Bank of Scotland, and MBNA. I handle mortgage servicing and consumer lending queries with a strong focus on data confidentiality, regulatory compliance, and operational efficiency. I work across secure internal systems to process requests, ensure data accuracy, and deliver a seamless customer experience.

Guest Reception and Seating: Warmly greeted guests and managed reservations to optimize table turnover. Coordinated seating to balance dining room capacity and minimize wait times. Customer Service Excellence: Delivered attentive and personalized service, addressing guest inquiries and resolving issues promptly. Demonstrated comprehensive menu knowledge, providing recommendations and accommodating dietary requests. Order Management: Accurately took and relayed orders to the kitchen, ensuring clear communication and timely service. Monitored order progress and followed up to guarantee prompt delivery. Table Maintenance: Regularly refreshed drinks, cleared dishes, and maintained table cleanliness. Promptly reset tables to maintain a tidy and inviting dining environment. Transaction Handling: Processed payments efficiently, handling cash and credit transactions with precision. Assisted with end-of-day financial reconciliation. Team Collaboration: Worked closely with kitchen staff and management to ensure smooth service flow. Supported colleagues during busy periods, fostering a cooperative team environment. Health and Safety Compliance: Adhered to health and safety regulations, including food handling and sanitation standards. Participated in regular training sessions to stay updated on best practices and COVID-19 protocols.