Stuti Nigam

• Owned system reliability for campaign management and ad-serving workflows across 200+ retailers and 2100+ brands, ensuring stable production performance at scale • Partnered with internal stakeholders and client-facing teams to diagnose complex system issues and translate business challenges into technical solutions • Designed and implemented AI-assisted alerting and debugging systems, improving issue detection and reducing manual intervention • Identified recurring failure patterns across APIs and data pipelines, and built automated monitoring and reporting solutions to improve system reliability • Led root cause analysis across APIs, tracking layers, and data pipelines, resolving high-impact production issues affecting campaign performance • Built forecasting, automation, and enablement solutions, improving execution efficiency and reducing manual effort across teams • Partnered with Product and Engineering to prioritize system improvements and influence product enhancements based on recurring client and operational challenges • Built AI-assisted workflows and prototypes to improve debugging, automation, and decision-making

• Partnered directly with enterprise clients to understand business requirements, scope use cases, and design technical solutions for customer engagement platforms • Owned end-to-end delivery for 40+ enterprise integrations, from discovery and solution design to implementation and validation • Designed event tracking architectures and implemented JavaScript-based integrations to enable accurate customer behavior analytics • Built YAML-based workflows and Python/SQL validation pipelines, reducing data discrepancies by 25% and improving data reliability • Implemented API integrations and ETL pipelines to enable scalable data ingestion into BigQuery-based systems • Diagnosed and resolved issues across APIs, tracking systems, and data pipelines, ensuring SLA adherence and stable production performance • Created integration design documentation and clearly communicated system architecture and implementation approach to client engineering teams • Translated complex technical concepts into business-friendly explanations, enabling non-technical stakeholders to make informed decisions • Delivered production-ready solutions within agile cycles, ensuring scalable and maintainable implementations

• Led 90+ client integrations across web and app ecosystems, acting as a technical point of contact during onboarding and implementation • Partnered with clients and internal teams to resolve technical challenges and optimize campaign performance • Used JavaScript-based tracking and SQL analysis to identify and fix performance and data issues • Diagnosed and resolved tracking and data discrepancies, improving system reliability and campaign delivery accuracy • Collaborated with Product and QA teams to validate releases and ensure stable rollout of new features

• Development of projects related to BPM(Process Automation). • Website development and Software development including technologies C#, SQL Server, MVC .NET, Javascript, HTML, CSS for customizations. • Tasks included creating intelligent forms and adding validations as per the need, creating automated flows. • Worked on projects with a technical stack including C#, Javascript, HTML, SQL Server, vb.Net, and MVC • Learned coding guidelines about Newgen products and how they are being used in the industry.