Stuart DeMerse

Support Analyst @ Cognizant

About

As a Support Analyst at Cognizant, I specialize in remote application and server support, disaster recovery planning, and creating and updating support documentation. With over four years of experience in this role, I contribute to maintaining seamless operations for our client CVS, ensuring reliability and efficiency in critical systems. With a focus on network systems and cybersecurity fundamentals, I bring a service-driven approach to technical support. My expertise includes network services, white-glove customer service, and agile methodologies, which I leverage to deliver reliable solutions and foster operational excellence.

Country

United States

City

Midlothian

Industry

Information Technology & Services

Skill

Novell Netware, Network Services, Network Systems, Storage Area Network (SAN), Network-Attached Storage (NAS), Supervisory Skills, Team Management, Remote Infrastructure Management, HTML, JavaScript, Full-Stack Development, Microsoft Teams, ITIL, Agile Methodologies, Amazon Web Services (AWS), Microsoft Azure, Cybersecurity, Python (Programming Language), SQL, Linux

Experience

Support Analyst

Cognizant

2021-10 - Present · 4 yrs 11 mos

Richardson, Texas, United States

• Remote application support for client CVS, daily application shakeouts, remote server support, Disaster Recovery planning, Support Documentation creation and updating

IT Support Analyst

Atrium Windows & Doors

2020-9 - 2021-7 · 11 mos

Dallas, Texas, United States

• Helpdesk services, manufacturing printer support, office suite including O365 support, basic network support: active directory, vpn support, TCP/IP & DNS lookups.

Independent Contractor

GDT - General Datatech

2019-10 - 2020-3 · 6 mos

Dallas, Texas, United States

• Configure and Quality Control for Cradlepoint devices. This was actually 2 positions, first a short term contract position at the end of 2019 and then due to the quality of my work I was called back for a full time position in early 2020 but was laid off very shortly thereafter due to Covid.

Independent Consultant

DFW Computer Repair

2019-3 - 2019-7 · 5 mos

Dallas, Texas, United States

• Cisco Router configuration and connection between remote sites

Technical Consultant

Senior Care Centers

2018-10 - 2018-11 · 2 mos

Dallas, Texas, United States

• Imaging multiple PCs and laptops due to virus event Increased imaging from 3-5 PCs/Laptops per day to 15-20 per day

Technical Support Specialist

Okidata Americas Inc

2018-2 - 2018-8 · 7 mos

DFW Metroplex area

• IT support through Active Directory, desktop support, application support, and server management • Imaging PC’s and laptops with Ghost and deploying equipment. Security badge creation/support & Mobile phone support • Improving existing and creating new documentation • Migration from Lotus Notes to O365, Individual upgrades from Win7 to Win10

Telecom Specialist

TIB, N.A.

2017-3 - 2017-9 · 7 mos

Dallas/Fort Worth Area

Provided executive-level desktop and network support, including video-conferencing and Active Directory/Exchange management, while assisting in technical deployments for seamless communications.

Service Desk Specialist

DavitaRx

2015-10 - 2016-9 · 1 yr

Coppell, TX

Phone support with remote management tools, LANdesk, Active Directory Support of medically based proprietary software Support of desktop software – Win 7 & 8, Office Suite