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* Wrote an online orientation proposal which was accepted and is now in the development/implementation stage * Instrumental in the military program website redesign enhancing the usability and function of the overall website * Responsible for updating and maintaining the military program website * Created additional web pages as needed for special events or specific needs of the military program * Maintain all social media for the Pierce College Military Program interacting daily with students * Advise students’ in-person, via phone, and email to provide guidance as they explore educational and career options. * Evaluate official transcripts. Develop educational plans and reported academic progress in accordance with Pierce College and SOC (Servicemembers Opportunity Colleges) policies and procedures. * Assist in creating and editing Military Program marketing and informational publications.

* Recruited Bachelors students through open houses, information sessions and class presentations * Utilized technology to communicate with students including maintaining a Teacher Education Program (TEP) Blog * Wrote a monthly newsletter for the Teacher Education Program that was distributed to all faculty, staff and TEP students * Advised TEP students throughout the program through email communication, phone and one on one appointments * Created flyers and advertisements for TEP sponsored events and distributing through a variety of mechanisms * Assisted in data analysis to maximize retention, identify at-risk students, and provide enrollment information

* Provided leadership by supervising and supporting 4 full time staff and 2 work study students * Managed and ensured compliance with graduation requirements through a variety of mechanisms * Assisted in academic advising through student contact via email and telephone * Planned and assisted in implementation of Broward College’s Commencement ceremonies * Assisted in planning and creation of an online educational planning tool for students * Managed student records and student system information

Meet one on one with students to discuss career options, networking, job search techniques, interviewing skills, internship opportunities, and application processes Assist students in creation and improvement of resume and cover letters Conduct and provide feedback from mock interviews to further prepare students for formal interviews Present to organizations on campus on how to craft a resume and relate leadership experiences to skills needed within a career Acted as recruiter to future Graduate Assistants for the Career Center Serve as the contact person for the Career Center general email account of up to 200 messages weekly addressing a wide range of questions and concerns from students, alumni, and employers Interviewed, hired and Co-supervise four Career Development Interns

Conducted a Council for Advancement of Standards (CAS) assessment utilizing the self assessment guide Selected as part of a committee charged with improving the online educational planning tool Assisted in academic advising during Advising and Registration sessions Participated in Academic Advisor training through a training day and an online training session Analyzed and compiled statistical data from the testing center Shadowed Counselors and Success Specialist to get a more in depth understanding of roles, responsibilities, and techniques used with students at a predominantly two-year college

Provides leadership in institutional effectiveness processes that support continuous improvement and data-informed decision-making in all areas of the college. Lead program/service planning and review, achievement of student learning outcomes, and research. The Director oversees regional compliance, including the Quality Enhancement Plan (QEP). The Director is a member of the Institutional Effectiveness Department and works collaboratively with the Student Learning Division and College.