stephanie nguyen-le

Alternative medical methology in raising self awareness within oneself without surgeries, medications and injections.

* Industrial-Organizational Psychology Courses: * Human Resource Management * Personnel and Work Psychology * Organizational Behavior * Principles of Research and Design * Organizational Theory * Cultural Diversity in Organizations * Psychological Measurement * Organizational Change and Development * Ethics and Legal Issues in Organizations * Advanced Statistics I & II * Performance Appraisal and Measurement * Training and Development * Work Motivation and Productivity * Professional Communications * Performance Appraisal and Measurement * Training and Development * Consultation and Facilitation * Leadership and Management Behavior * Multivariate Statistics * I/O Second Year Research Project * Qualitative Research and Survey Methods * Group Dyanmics * MBA classes: * Business Principles * Strategic Management * Social Marketing * Working Capital Management * Management Design and Management * Enterprise Project Management * Strategic Response to Turbulent Environments * Sustainable Management

* Developed and presented needs assessments to develop organizational projects to Senior Management, projects implemented resulted in higher organizational transparency (Client: Center for Spine, Joint Neuro-Muscular and Rehabilitation (SJNMR)) * Consulted with and developed training strategies for the billing department (Client: SJNMR) * Audited, analyzed and updated current CPT codes for medical providers’ performance management (Client: SJNMR) * Facilitated meetings designed to alleviate a variety departmental issues (Client: SJNMR) * Created job descriptions for a small medical clinic (Client: Vein and Vascular Clinic)

* Responsible for training and assisting new employees on company protocols and policies. * Managed a total of 48 individuals to reconstruct the company’s filing configuration; established a system to optimize data for future use. * Facilitated office relocation to increase clientele capacity.Worked with management to promote new facilities and to implement profit-maximizing tactics e.g. a 25% increase in rates. * Analyzed quarterly data of the company’s clientele over 2 year period determining areas of profitability and loss; generated queries, reports, and graphs in Excel.

Capgemini is headquartered in Paris, France and is present in over 40 countries. It is, above all, a people company with 180,000 people worldwide. Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.

* Pre-screened, conducted interviews and hired 20 individuals for various departments and positions. * Provided internal customer service for 320 employees. * Implemented California work laws, policies and procedures to assist with employee on-boarding procedures. * Consulted and assisted in the implementation of new hire orientation/on-boarding presentations / processes. * Created Excel spreadsheets to track and manage training schedule for the managers and non-managerial employees. * Created flyers, presentation materials and marketing / promotional emails for company activities and events. * Verified and processed WOTC, I-9 and W2 employee information.

* Developed training curriculum and materials for agency wide supervisory anti-discrimination workshops. * Presented as one of the key speakers at supervisory anti-discrimination workshops to approximately 40-50 managers. * Restructured and revised recruitment handbook policies and practices. * Provided support and consulted Human Resources personnel in organizational efficiency. * Analyzed and developed a strategy to assist with organization’s succession planning by assisting in the streamlining of the compensation leveling process for 600 employees. * Analyzed and restructured job descriptions for various positions within the counseling and PrimeTime departments. * Collaborated and addressed qualification questions with program managers and executive management team for to improve overall recruitment efficiency for various positions. * Analyzed data for on-boarding and exit counseling. * Reported and maintained spreadsheet for OSHA compliance. * Developed online Prezi trainings for managers on Child Mandated Reporting.

* Increased, improved and provided student (customer) satisfaction by resolving inquiries and concerns. * Trained new hires on customer care service and processes/procedures. * Prepared work study budget allocation reports regarding work study budget allocation to meet annual auditing deadlines. * Presented financial aid information to new students during orientation. * Performed basic administrative duties while providing support in troubleshooting company equipment, answering high volume of phone calls, creating financial aid/enrollment verification. * Assisted the Director of Financial Aid/University Assistant Director of Financial Aid with student correspondence, auditing review and preparing communication plans to students and faculty.

* Screened potential candidates for open job positions. * Trained and assisted new work-study employees. * Assisted in organizing and preparing in-patient charts/billing information. * Collaborated in the improvement of work flow to achieve higher efficiency in the archiving of files.