Stew Ives

Provide end-user technical support for ~sedna presenter and touch software in addition to beta testing and technical verification of software issues. Administer AWS EC2 instances, S3 storage, and Mac OSX playback systems. Work directly with retail clients to manage, reformat and transcode media for indoor LED systems in addition to ~sedna touch and presenter programming. Led transition to Freshdesk ticketing system and implementation of DeployStudio for Mac imaging. Developed retailAV web control application for in-store music and video control. Implemented uptime monitoring systems and increased remote management capabilities for playback system deployments.

Launched Multimedia department at Center Stage. Led 125k lobby technology overhaul with upgraded lobby audio and video processing devices and integrated existing lobby infrastructure into touch-screen controller. Managed inventory of Audio/Visual equipment and provided building wide multimedia support. Assisted lighting department with the training of operators on Isadora and QLab playback systems. Provided support for the electrics department as needed and directed over-hire labor on multimedia load-ins.

Set-up projections for events and productions. Installed Macintosh-based audio and video playback system in theatre's lobby. Designed Projections using Adobe After Affects and Isadora playback software. Implemented open captioning system for hearing disabled patrons. Utilized Axis IP video products for performance monitoring. Deployed network infrastructure in two performance spaces. Researched multi-display media wall for theatre grant application and consulted on multimedia anniversary microsite creation.

Led final phase of VMWare server consolidation as well as transition from Windows 2003 to 2008 server. Completed Exchange 2010 transition. Trained current staff on virtualization best practices and maintained HP SAN. Launched upgraded terminal services server, Bugzilla tracking system, and company-wide WLAN. Consulted with marketing department on corporate website redesign and launch.

Soundboard operator / A2 for theatrical productions. Maintained multiple portable audio systems for special events. Proposed upgraded building-wide paging system using BiAmp Audia products. Recorded pre-show announcements, voiceovers, and performances as needed. Developed plan for EtherSound, gigabit data, and video infrastructure upgrade

Performed maintenance, troubleshooting, and repair on servers in addition to desktops and laptops. Provided Windows-based helpdesk support. Maintained Televantage digital phone system as well as physical network and data wiring. Assisted in Watchguard firewall upgrade, SSL VPN deployment and Symantec Endpoint Protection upgrade. Maintained Active Directory, Exchange 2003, Blackberry Enterprise Server, and onsite building security access control system. Created documentation for departmental procedures and email tutorials for end-users.

Provided technical support for non-linear digital video editing software, digital video equipment, laptops, desktops, and wireless headsets. Developed and produced over twenty on-line video tutorials for editing software utilizing Camtasia Studio. Served as on-call support for premium customers and conducted hands-on customer training workshops.

Organized lighting and sound work calls and served as master electrician on numerous productions. Trained new students on proper operation of lighting and sound equipment. Created inventory of audio and lighting equipment. Maintained AutoCad drawings given to visiting artists. Recorded and edited audio for podcasts and shows as needed.