Steve Carson

Lytx Partner Consultants act as subject matter experts, consulting on change management and communication strategies for our partners. This includes creating and sustaining strategic executive and stakeholder relationships; helping partners align the necessary resources to ensure product maximum value is achieved; identifying ways to provide trends and insights from new data, applying this to return on investment calculations; advising partners on new product/program design approaches and initiatives; guiding partners through complex new processes, including new product introduction and large-scale implementations.

Product Vision – I was responsible for the development of the company’s product vision for new markets. This included the creation of detailed requirements documentation, consultation on a high-level go-to-market plan and key involvement in the marketing strategy for new product launch. Product Management – I also worked directly with the Product Management and Development teams to turn the product vision into a deliverable product. This required me to use extensive knowledge of the marketplace in order to ensure product development remained in line with market need. I also spent significant time researching third party partner options – specifically Mobile Enterprise Application Platform (MEAP) providers. Strategic Account Development – I was responsible for the management and improvement of key existing corporate client relationships. These customers required significant levels of relationship management to be returned to a positive business position. Ad-Hoc Reporting – As part of the above account management and development, I was been required to devise and implement a suite of reports that did not exist in the product set. This meant undertaking a number of requirements gathering exercises and designing the necessary background SQL code for this to be put into scheduled production.

Delivery of Key Projects – I was responsible for the effective delivery of key corporate projects to the business. This primarily involved major roll-outs of existing product to blue-chip organisations, both domestically and internationally. I also managed the delivery of key product enhancements for existing major corporate clients. I was also given responsibility for a number of direct reports, including Junior Project Managers and Business Analysts. Management of this team had to be done in conjunction with my own workload, and required balancing of resource availability to business needs. I was also responsible for colleague appraisals and was directly involved in the allocation of salary increase budgets to the team. Sales Liaison – I was directly responsible for creating tender response collateral and detailed business presentations. This role led to many board presentations at large corporate clients and several multi-million pound contract awards. Business Consultancy – I offered strategic and technical support to prospects and customers, using my detailed industry and product knowledge. This allowed me to help clients make practical decisions about the scale and scope of the products they required. This consultancy was used widely at customers – both in the process of selecting a vendor and in the development of their account. Relationship Management – As a senior member of the team, I was often requested to provide analysis and exception management skills to resolve issues with clients. Using a combination of consultancy skills and project management tools, I was able to successfully resolve major issues for clients in order to improve and enhance their experience. Return on Investment & Cost-Benefit Analysis – My understanding of both data analysis and business process was often utilised to produce detailed ROI analysis – usually culminating in self-presentation of my work to board member and senior managers.

2004 CILT Undergraduate Logistics Dissertation of the Year Winner: “Perception & Practicalities of Vehicle Management Systems” 2003 Transport & Logistics Graduate of the Year 2003 Institute of Logistics & Transport/Radical Bursary Award Winner