Steven de Blois

As Head of Operations & Strategy, International Growth at eBay, I drive expansion in emerging markets outside the Big8 with targeted buyer acquisition strategies for sustainable/profitable growth. I oversee demand-side initiatives, maximizing eBay’s reach by collaborating with global and local teams for operational excellence and localized experiences. My role includes executing strategic partnerships and inorganic growth to deepen market impact, while managing marketing and commercial functions.

As a FCTG subsidiary company, StudentUniverse is a Boston-based tech company that operates the world’s largest student and youth travel marketplace (B2C & B2B). With offices in Boston, London, Toronto, Brisbane, and the Philippines. StudentUniverse empowers students and youth to travel the world. As Managing Director, Steven is accountable for overall strategic leadership and operational management for the global B2C and B2B business lines.

As a FCTG subsidiary company, Umapped.com is a B2B SaaS (software as a service) travel company providing its SMB customers the power, flexibility, and speed to collaborate on sales proposals and itineraries with industry partners and customers at every stage of travel. Led the end-to-end business from Product Management, Engineering, Design, Data, Analytics, Operations, Marketing, Customer Success. P&L responsibility ensuring the Product Strategy delivered upon its key outcomes to improve customer efficiency and global revenue growth (+30%).

Nobul is a startup online real estate marketplace matching agents with prospective buyers/sellers to lower transaction costs and increase transparency. Accountable for leading the Product organization including Product, Design (UX), Data Science, QA, Analytics and Optimization teams. Prioritized data strategy investment delivering centralized access, improved quality and reduced redundancy. Built AI automated recommendation engines powering a personalized search experience.

Recruited to establish Product Management within digital Retail accountable for Personalization, Site Search Relevance, Organic Search(SEO), Test & Learn Optimization and Product Design UX to deliver an improved customer online shopping experience across CTC’s multiple brands including Canadian Tire Retail, SportChek and Marks.

Global Product lead for Packages business (air + hotel + ground transportation) accountable for driving product strategy and delivery to fuel scalable growth across Expedia global websites including localized sites in 30 countries. Lead core product team and cross-functional teams spread throughout Toronto, Montreal, Seattle, India and Germany. Member of the Canadian Leadership Team tasked to manage the Canadian P&L, define strategic direction, and build a winning culture.

Product Management focused on the Canadian and Latin American websites . Leadership role within the Global Retail Organization accountable for driving product strategy and delivery. Lead core product team and cross-functional teams in the development of multi-channel, customer-driven digital retail solutions across all lines of business – from shopping to checkout – mobile, tablet and desktop. Accountable for driving growth across the Canadian, Mexico, Brazil, and Argentina websites. Global product lead for the Click-to-Chat program including roadmap and optimization.

Tasked to lead the Mobile Product for TD Bank’s 7 million U.S. market customers. Reported to VP Product Development and Innovation, North America. Defined the Mobile Product Strategy and Product Roadmap for U.S. market and Tablet Product Strategy for North America. Led cross-functional team to launch mobile banking in U.S market delivering TD’s products and services to the customer’s via iPhone/Android mobile apps which quickly achieved top-10 ranking. Prioritized product investments, evaluated and recommended options. Executed mobile strategies that achieved business, revenue and profitability objectives.

Recruited to help define and sell the TD Waterhouse Online Strategy identifying core strategic solutions across online and mobile channels. Achieved executive support and awarded $20m in funding. Partnered with key stakeholders to achieve business, revenue and profitability objectives across business development, user experience, technology, and marketing.