Steven Wu

1.Overall manage 220,000 sq/ft warehouse space, including 10000 regular racking and Robotic System, the system include 35000 storage space and 60 robots. 2.Management multiple shift and 3 major departments, including 70-140 front line employees and around 10 salary or hourly management team. 3.Managing all warehouse activities, including receiving and distribution operations including new operational workflow, new process and solutions to meet customer demand and SLA. Overall annually processed 5 million orders, inbounded 10 million units per year. 4.Manage 3 million units inventory, maintain 99.99% inventory accurate rate, daily fulfillment rate 99%. implement cost control and generate high profit margin over 30%-35%. Support with customer annually audit event include accounting firm auditor, customer and financial institution. 5.Monitor workplace performance and lead training initiatives to improve employees, also recruiting, hiring, and set up KPI for warehouse employees. Maintain and follow OSHA compliance. Acting as liaison between operation/IT/Sales/Logistic team, address the issue and solve customer problem or urgent request. 6.Act like project manager monitor full life cycle of multiple construction project, such as pallet rack construction, conveyor system, Robot system, and so on.

3PL Logitsic Outbound supervisor Manage 3 shift include day shift/night shift/weekend shift in total 70+ employees (maximum over 100 employees during peak season) help company build up 3 major operation teams, b2c small parcel team, b2b truck load (LTL/AMAZON FBA) order team,dock loading team. Help training includes 2 shift leaders, 4 shift area leaders, 1 dock loader leader, 1 B2B team leader. Meeting daily fulfillment goal 99.95%. Assist HR team manage 4 different temp agencies, include monitor temp employee working hours, pay raise, performance review, schedule working hours. also train new employees include routine safety (OSHA) and SOP training. Design and optimized outbound shipping department work flow, set up goal and KPI with different work areas, set up new picking strategy for maximized picker performance. Corroborate with marketing and sales team for providing new customer on boarding solution in order to meet new customer demand. Successfully help company fulfilled 10K daily orders on Black Friday and holiday season on time. Work as liaison between operation and IT team, provide new solution for optimized and improve current operation process, such as new search query function, item recheck voice alert system, RF scanner inventory difference record etc Provide solution for inventory and inbound put-away in order to maximized current warehouse storage space and increase picking efficiency.

204(b)

Duty as E-commerce warehouse operation supervisor include inbound and outbound work in different shifts. · Conduct daily outbound operation, include early shift robotic system order pick, dispatch picker tasks, coordinate and arrange different packing area number of workers according to daily workloads. Ensure the outbound cutoff time meet daily SLA time, (supervise 50 workers include 3-4 area team leads). · Temporarily work as 2nd shift inbound supervisor, supervise inbound team conduct merchandise put away job in robotic system, include system set up, worker attendance check, KPI performance review, also report and solve robot system issue (supervise 15 workers include 2 area team leads) · Acted like a liaison cross-functionally communicate with robotic system service vendors in order to report and solve any robotic system operational issue, such as: robot shut down, system crash, robot action error and so on · Support outbound manager schedule regular and peak season employee work time, include daily worker attendance and KPI performance review. · Support HR department interview and train new hires and temp employees.

Maintain Ecommerce warehouse facility perform as operator, customer coordinator and all assigned duties by company • Conduct daily operation, include shipment inbound, outbound • Inputting operational data into ERP/WMS system • Acted like a liaison cross-functionally internally and externally to ensure seamless communications among all parties, include service vendor, financial and IT department • Facilitate meeting with vendors in order to improve service quality and price negotiation • Assist with BD to quote service price for new clients • Act as customer service to assist all customer questions via E-mail, Phone, Smart Phone application and so on • Assist financial department generate billing report and invoice to customer • Assist IT department identify current ERP/WMS system problem and create improvement plan • Assist company transfer ecommerce program to partner and close-up current facility, include transfer all inventory, build up joint program work team for both company, facilitate two company staff meeting in order to seamlessly transfer on hand project. • Train both side staff with WMS system include system operation, issue financial statement, process order, etc.

Highly effective operated fast-paced logistic shipping center, processing small packages, handling customer order pick and pack, International shipping and supply chain management. Independently managed inbound and outbound operation with owner mentality, and closely control operation P&L. • Analyzed data and generated metrics to evaluate company health, identify problems, and worked with teams on projects to solve problems • Conducted cost reduction analysis, implementation and evaluation with teams and reduced monthly labor cost by 25% in 2017 • Conducted risk analysis and management activities on a regular basis to assure consistent company health • Utilized lean tools with teams in all process improvement activities including standardizing organizational guidelines, simplifying operational procedures focusing on packaging operations, and lead time reduction • Enforced safety, compliance, and first pass quality to organization on a daily basis • Collaborated with teams internally and externally including IT, operational team, optimized WMS & ERP system, and customers to ensure all orders were correctly identified, sorted, packed, shipped and tracked • Standardized processes for handling missing packages and reduced miss-packs and customer complaints by 10% overall in 2017 • Acted like a liaison cross-functionally internally and externally to ensure seamless communications among all third party providers • Worked closely with external vendor such as DHL Global Forwarding (PDX) and USPS International Shipping Program team (PDX) to improve collaborations in operational processes • Forecasted & managed internal labor force and communicated & collaborated with external partners effectively to mitigate logistical challenges and to ensure on time delivery, especially in peak season • Facilitated weekly staff meeting to communicate challenges during work, identify opportunities for improvement, evaluate performance, and set up weekly goals