steven steinbichler

product trainer

About

To obtain a challenging and fulfilling position in a reputable institution with a progressive environment conducive for career growth and personal development

Country

philippines

City

philippines

Industry

outsourcing/offshoring

Skill

troubleshooting, technical support, training, hardware, coaching, bpo, call centers, team management, soft skills, performance management, employee engagement, training delivery

Experience

product trainer

sutherland global services

dell premium hardware and software technician

dell

2007-7 - 2009-5 · 1 yr 11 mos

* Troubleshoot Hardware, Networking and Software issues of Dell-owned computers in the North American Region * Accomplishments: * Attained and exceeded program metrics required by the client * Attained Resolution Expert Level * Trained as Dell on Call Paid Support Representative which handles Advanced Software troubleshooting * Trained as Dell XPS Premium Support Representative which handles Hardware troubleshooting for Premium customers

level 2 technical support representative

advanced contact solutions, inc.

2006-5 - 2007-7 · 1 yr 3 mos

* Work Description * Troubleshoot Networking issues for internet connectivity * Accomplishments: * Attained and exceeded program metrics required by the client * Promoted to Agent Chat Support which assists agents for advanced troubleshooting and escalations