Steven Richardson, MSPA, MBASteven Richardson，公共管理硕士，工商管理硕士

Two-sided medical director and physician marketplace connecting healthcare companies with credentialed medical directors on demand. Mandate: Hit $240K Year 1 revenue quota by building provider supply and closing company-side demand — from zero on both sides. Key wins: → Pacing toward $240K Year 1 revenue quota while simultaneously building supply and demand sides of the marketplace → Onboarded 99 credentialed physicians and medical directors — negotiating service agreements, compensation structures, and onboarding terms across specialties → Own full outbound BD pipeline targeting HR leaders, compliance teams, and healthcare operators seeking on-demand medical director access → Launched self-serve company matching funnel (joinfreely.com) as inbound demand channel — scaling pipeline without proportional headcount growth → Manage end-to-end revenue operations in Zoho CRM: lead capture, pipeline tracking, and full Lead-to-Deal conversion workflows Areas: Two-Sided Marketplace Growth | Revenue Quota Ownership | Provider Onboarding | Enterprise BD | CRM Pipeline Management

AI-powered health platform built on HSA/FSA optimization, clinical intelligence, and D2C product delivery. Mandate: Build GTM strategy, AI marketplace partnerships, and national broker channel — targeting enterprise employers and benefits brokers as primary distribution. Key wins: → Onboarded Mercer and Marsh McLennan as broker channel partners, opening enterprise employer distribution at scale → Architected B2B2C GTM across broker, employer, and payer channels — including tiered partnership agreements and co-marketing playbooks → Launched AI Care Navigators (Brooks & Everly) via Voiceflow and Twilio — enabling scalable personalized sales and onboarding with zero marginal headcount cost → Built 8-stage revenue funnel with Stripe live-mode checkout, 192-SKU D2C catalog, and HSA/OOP split pay → Manage full revenue operations in Zoho CRM: broker pipeline, lead-to-deal workflows, and Stripe revenue reconciliation Areas: GTM Architecture | Broker Channel Development | AI Product Commercialization | Revenue Operations | Enterprise Business Development

I don't own a winery yet. What I do own is a deep love for Hill Country and the people building something real out here. I Drive Y'all Ride keeps me close to that world while I figure out the rest.

In my role as a Chief Population Health Officer, I keenly enhance the quality and performance metrics of health service lines. I deploy effective healthcare initiatives in collaboration with senior executives, business leaders, and key stakeholders. Also, I promote strategic population health program framework and quality team-based population health service delivery. Furthermore, I professionally increase the performance of clinical teams to achieve KPIs. Not only this, but I also drive care models, including virtual chronic disease management, wellness, and health promotion, virtual primary care, and virtual weight loss programs. Along with the above, I upskill clinician managers/leaders by providing training and coaching sessions. I maximize efforts to set up two operational departments to improve product and resource growth. Key Successes: • Launched a high-performance model of care by leveraging industry best practices. • Designed Standard Operating Procedures (SOPs) and ensured strict adherence to regulatory compliance. • Improved quality outcomes for patients and deployed data-driven programs and services by collaborating with product and operational leadership teams. • Secured market value-based contracts by developing operational KPIs improvement metrics. • Achieved 65 NPS score, 4.7/5 provider satisfaction, 84.3 minutes average provider TAT, 0.2% provider not available, and 1.2 prior Auth TAT within one year. • Cultivated environment inclined to improvement, performance, accountability, customer service, and teamwork. • Educated executive team on healthcare hurdles and company strategies, engaging provider and patient population.

As a Chief Executive Officer, I was responsible for the following: Developing and implementing technology strategy from scratch. Using AWS and Zoho automated technology to increase overall efficiency. Providing low-friction telehealth services by developing a high-performing clinical operations department. Contributing to provider compensation and network product execution through strategic planning. Managing KPIs of provider network by creating value-based programs. Leading end-to-end aspects of company acquisition in 2021. Key Successes: • Established and grew team size for a startup company by using team building and leadership skills. • Reduced 60% annual cost by streamlining telemedicine operations and advancing patient/medical provider experience in strong conjunction with CTO and other co-founders. • Strengthened relationships with ~400 providers in network spanning 50 states and 5 PC owners. • Assisted in designing and deploying telemedicine platform created on AWS to support 21k+ subscription members. • Accomplished membership subscription base of $21K from 2019-2021 with ARR of $2.3M and 18% YOY growth.

In my role as VP of Operations at ExpressMed, a premier concierge medical practice, I've been at the forefront of driving impactful changes that have redefined our approach to healthcare delivery and operational efficiency. One of my key responsibilities has been refining and optimizing our unique concierge service model. By collaborating closely with our multidisciplinary team, I've overseen the implementation of streamlined processes that enhance the patient’s experience. From initial consultations to ongoing care, my team and I have focused on providing a journey marked by personalization, convenience, and unwavering compassion. Key Successes: • Patient-Centric Excellence: Spearheaded initiatives that refined the concierge service model, resulting in heightened patient satisfaction and enduring relationships. • Technological Advancement: Let integration of cutting-edge technologies to improving patient-staff communication, record-keeping, and care coordination. • Resource Optimization: Devised staffing strategies balancing expertise and efficiency, managed budgets for optimal allocation, and ensured top-tier equipment procurement. • Growth and Innovation: Fostered a culture of compliance, explored business expansion opportunities, and forged strategic partnerships to extend our reach and impact. •Patient and Community Impact: Achieved tangible enhancements in patient outcomes and community well-being, reflecting ExpressMed’s commitment to excellence.

In my role as Provider Operations Manager at One Medical, I have orchestrated seamless logistical operations, fostered a cohesive team, and led the implementation of cutting-edge technologies to revolutionize healthcare delivery in telemedicine.

Here, I developed a customer database to track the progress of various healthcare-centric projects. I provided effective hospitalist and intensivist services for Dignity Health Hospitals. I provided services with long hours shifts, ensuring uninterrupted workflows. When I was here, I drove all facets of H&P admission, discharge care coordination, lab and X-ray interpretation, care plan, central line placement, ICU management, and discharge. I admitted and managed 12 to 15 patients per 12 hour shift with strong dedication. Key Successes: • Achieved avg. hospital LOS 3.3 days, skilled nursing facility avg. LOS 5.8 days, and population re-admission rate from 12.5 to 3% with average risk adjustment score of 2.5. • Designed and implemented Lodi Health Systems Medicare Bundle Payment program involving multiple key stakeholders, resulting in minimizing Re-Admissions rates by 10% with cost savings of 30% for Total Knee Replacement specific services.