steven chapman

* Processed Registration, Add/Drop and withdraw forms for students and assisted students with Self-Service Labs during Late Registration cycles. * Researched, reviewed & responded to student emails sent to the Dual Credit Office email account. * Assisted with outgoing transcript and mail as needed. * Provided student assistance with records requests/concerns. And updated student records (majors, address, etc). * Assisted staff in Jefferson Community College’s Dual Credit office with priority projects. * Interpreted policy, and answered student’s questions.

Kentucky Community & Technical College System Louisville, KY. Taught the Microsoft Office suite collection of desktop applications: Word, Excel, PowerPoint, & Access and Computer literacy classes in English and Spanish offered by the Jefferson Community & Technical College (JCTC) & Louisville Free Public Library (LFPL) partnership. Managed LFPL’s state-of-the-art computer labs & equipment, and logged, and reported any computer damages. Assisted library patrons use LFPL internet and computers, and aided library patrons find resources using library materials. Instructed patrons with limited English proficiency using English-to-Spanish translation skills to train Spanish speaking patrons throughout the surrounding Spanish speaking community utilizing library resources.

* Communicating: * Lecturing for the acquisition of fundamental knowledge. Lead discussions about socio-political and economic issues, to develop attitudes that foster learning. * Teaching: * Problem solving, critical thinking, interpretation skills and synthesizing information. Knowledge of diverse cultures, including global and historical perspectives * Quantitative analytical skills to evaluate and process numerical data. * Administrating: * Learning tasks to track progress, projects, evaluations of performance, reviews, and reports that identify deficiencies. * Computer based diagnostic test and emerging technologies. * Working As a Team Member: * Organizing ideas, collaborating with others planning and implementing tasks that achieve learning outcomes; creating course materials, lessons, and instructions.