Steven John

Added duties in April as I led the expansion to USA accounts and clients. I am now leading the UX delivery practice for all Cross Projects Accounts where user experience expertise is required. We help our clients advance and innovate by ensuring they have the strongest talent in UX research, design and content.

Leading key account globally for a revolutionary market, UX and user research firm. - Work with cross-functional teams to develop business strategies for lead generation. - Develop business plan to improve sales and profitability. - Elevated to firm partner in 2020 - Work with development, marketing and services teams to achieve revenue goals. - Coordinate with partners to prioritize, plan and manage business activities. - Review and revise business plans based on partner needs.

Leading all key accounts in Europe and helping clients migrate to SAAS models.

Global business development for key accounts. - Build productive and profitable working relationships with key accounts. - Identify and contact potential accounts for new business opportunities. - Provide product and technical support to account leads. - Address client concerns and queries promptly and ensure satisfaction. - Develop competency and qualification plans for account leads.

Worked as a software developer at the start of my career, igniting my passion for digital technologies and helping companies to solve problems with the power of technology.