Steven Goh

Key Responsibilities: • Lead end-to-end recruitment lifecycle across planning, sourcing, assessment, offer management, and hiring execution • Partner with hiring managers as a strategic advisor to define hiring needs, develop recruitment strategies, and influence talent decisions • Conduct Recruitment Strategy Meetings (RSMs) to align on role scope, candidate profiles, and sourcing approaches • Proactively source and engage talent through multiple channels, building strong pipelines for current and future hiring needs • Manage and enhance candidate experience through effective communication, relationship building, and employer branding • Drive interview processes including screening, coordination, evaluation, and decision support for hiring stakeholders • Provide data-driven insights on talent market, pipeline health, and hiring performance to optimise recruitment outcomes • Ensure compliance with internal policies and uphold fair, inclusive, and merit-based hiring practices • Collaborate with cross-functional stakeholders (HR, Total Rewards, Hiring Managers) to manage offers, negotiations, and onboarding processes • Develop and execute job marketing strategies across platforms to attract high-quality and diverse talent pools • Leverage digital tools, AI, and recruitment technologies to improve sourcing efficiency and hiring effectiveness • Continuously refine recruitment strategies and contribute to process improvements and best practices within Talent Acquisition • Support with university engagement activities and recruitment related events to boost up employer branding. • Support in Early In Career Hiring • Proactively led the change to enhance onboarding experience to ensure a smooth new joiner journey

As a recruitment professional at British American Tobacco, I oversee the full recruitment cycle for both management and non-management roles across multiple regions, including Indonesia, New Zealand, South Pacific, Fiji, Samoa, Solomon Islands, and Papua New Guinea. My responsibilities include: Service Level Agreement (SLA) Management: Ensuring timely and efficient delivery of recruitment services in alignment with agreed SLAs for each hiring role. Mass Hiring & Operational Roles: Managing large-scale recruitment projects, such as mass hiring (up to 50 headcounts) for diverse roles, including HR, sales & marketing, finance, manufacturing, engineering, mechanical positions and many more. Team Leadership: Acting as the go-to person for the South Team in the absence of my manager, providing guidance to junior team members and overseeing key data management. Process Automation: Driving automation initiatives to streamline the recruitment process, including the automation of sourcing methods and improving efficiency in data processing. Stakeholder Management: Engaging with hiring managers, HR business partners, and regional stakeholders to ensure alignment of recruitment strategies, timelines, and expectations. Talent Market Insights & Reporting: Providing talent insights and market analysis to identify trends and gaps, offering actionable insights to inform recruitment strategies. Candidate & Agency Management: Managing candidate communications and agency partnerships, ensuring an optimal recruitment experience, and preparing salary proposals for shortlisted candidates. Compliance & Project Involvement: Ensuring compliance with legal and regulatory recruitment standards, particularly when engaging candidates from international locations, and contributing to strategic projects, such as the recruitment process automation for contractors. Training: Designing and delivering training materials, and acting as a speaker/trainer on various recruitment topics.

Spearheaded talent acquisition activities for New Zealand & Pakistan. Spearheaded talent acquisition activities for the South Pacific region, including Papua New Guinea, Fiji, Samoa, and the Solomon Islands. Conducted job briefing alignment calls with hiring managers to ensure a comprehensive understanding of talent requirements. Prepared talent insight reports to provide data-driven insights for newly active vacant roles. Collaborated closely with HR Business Partners (HRBPs) in each end market to successfully deliver ongoing projects. Led recruitment initiatives in New Zealand, ensuring a seamless hiring process. Provided support for recruitment activities in Australia, Bangladesh, and Pakistan, fostering a cohesive global talent acquisition strategy. Championed engagement activities within the internal team, fostering a positive and collaborative work environment. Acted as the go-to person for urgent support in other markets, demonstrating flexibility and adaptability. Contributed to the Talent OE project, playing a pivotal role in enhancing the company's branding and leveraging LinkedIn data insights for talent optimization.

Human Resource Executive for TRAPO Marketing, TRAPO Retail, TRAPO Malaysia, TRAPO Singapore, TRAPO Thailand & Sunta Commerce Sdn Bhd. Talent Acquisition - Manage recruitment and staffing including advertising, interviewing, selection process, and induction briefing for new employees and interns. - Responsible for on-boarding and off-boarding arrangements. - Ensure proper and timely recruitment of qualified and competent staff to fulfill current and projected manpower needs of the organization. - Successfully saved RM50,000 and above with the hiring incentive from MyFutureJob post-pandemic. Employee Engagement - Participate and brainstorm company events, team building, sports activities and etc. Learning & Development - In charge of training and development activities including staff training arrangements (internal & external). - Staying alert on government initiative (E-Latih, Penjana and many more) - Successfully spearhead training application from through MyfutureJobs and saved RM25,000.00 and above. Payroll - Processing payroll which includes ensuring attendance is accurate - Review and recommend improvements and enhancements to employment policies, practices and staff compensation and benefits (e.g. salary review exercise) to ensure that such policies and practices remain competitive to retain and attract qualified and competent staff. - Calculate employee Overtime and Allowance for payroll purposes - Preparing Payroll Monthly Reports - Oversee all staff insurance coverage including new enrollment and renewal. - Prepare the performance appraisal forms, confirmation letters, acceptance of resignation letters, conduct exit interview sessions and etc. - Assisting in managing payroll for Malaysia, Singapore & Thailand. Administration - Assist in general administrative functions of the HR Department