Steven Abigail

Executive advisor partnering with restaurant operators and investors to drive turnaround execution, operational improvement, and scalable growth across QSR and multi-unit platforms • Assess unit economics, leadership capability, and operational execution to identify profit and growth opportunities • Source and align experienced operators and consultants to support client engagements across restaurant and hospitality platforms • Provide hands-on operational guidance, driving execution across leadership teams and field operations https://banyaconsultinggroup.com/

Led a 46-unit, multi-brand platform (KFC, Arby’s, Pizza Hut), driving turnaround execution, restoring profitability, and rebuilding leadership capability and accountability across the organization • Reversed sustained cash-flow losses, restoring profitability within six months and scaling to ~12% margins • Drove EBITDA expansion through labor optimization, cost discipline, and operational restructuring • Stabilized operations and rebuilt leadership structure, improving execution consistency across the platform

Led operational transformation across a 164-unit, multi-brand QSR platform (~$220M+ system sales), driving execution consistency, leadership capability, and sustained EBITDA growth • Expanded EBITDA margins from ~7% to ~12%, delivering approximately $5M in incremental cash flow • Drove ~40% year-over-year digital sales growth, improving off-premise mix and overall unit economics • Built and scaled a leadership pipeline, significantly reducing turnover and strengthening bench across the platform • Improved operational execution and consistency across all markets through disciplined field leadership and accountability systems

Led a 300+ unit international platform, driving turnaround of declining dine-in business through a strategic pivot to delivery, digital, and off-premise growth • Reversed negative sales and EBITDA trends, delivering double-digit year-over-year sales growth across both markets • Led full business model transformation from dine-in–centric to delivery-first strategy, scaling aggregator partnerships and digital ordering platforms • Drove significant delivery mix expansion and off-premise growth, restoring relevance in changing consumer demand environments • Optimized delivery operations, improving speed, accuracy, and unit-level economics across the system • Aligned leadership teams around execution discipline, accountability, and performance management across complex international markets

Led high-volume operations for a multi-state pizza QSR brand, supporting a primarily franchised system and driving execution, digital growth, and brand consistency • Strengthened operational execution and consistency across a predominantly franchised system through improved field leadership and franchisee alignment • Drove digital and delivery growth, increasing off-premise sales and modernizing the customer engagement model • Expanded adoption of new product initiatives, significantly growing sales of the Pan (deep dish) platform through direct franchisee influence and execution support • Supported brand positioning and local marketing strategies to improve competitiveness across diverse regional markets

Led a high-growth emerging market business, scaling Burger King into the fastest-growing QSR brand in the country, driving expansion, operational build-out, and sustained sales growth • Opened 30+ new restaurants, exceeding planned development targets and outperforming franchisor sales expectations • Built the full operating platform from site selection through construction, staffing, opening, and ongoing operations management • Established delivery and off-premise capabilities, expanding access and driving sales • Developed and scaled local leadership bench, building sustainable management capability to support rapid expansion • Drove execution discipline and operational standards across a fast-growing, multi-unit platform in a developing market

Progressed through multiple leadership roles over a 23-year career with Pizza Hut, culminating in senior operational leadership across multi-unit and system-wide platforms. • Led operations for 200+ Pizza Hut restaurants across multiple acquisition markets • Rebuilt underperforming company-owned markets, including southern Louisiana • Drove execution consistency across complex multi-DMA operations

Led execution of system-wide operational initiatives across a ~6,000-unit Pizza Hut platform, improving consistency, franchisee alignment, and customer experience. • Drove operational standards and execution across a large-scale franchise system • Partnered with franchisees to implement best practices across operations, technology, and service • Translated strategy into field execution across diverse markets

Led multi-market operations across major U.S. regions, driving execution consistency, team performance, and operational discipline across diverse restaurant markets. • Oversaw operations across multiple metropolitan markets including Dallas, Kansas City, New Orleans, and Spokane • Built and developed high-performing leadership teams, strengthening bench and accountability • Improved operational execution and consistency across diverse and complex markets • Led system in food safety performance, achieving highest percentage of perfect audit scores over a 5-year period • Recognized as Region Coach of the Year (2x) for operational excellence and leadership performance

Supported system-wide execution of operational initiatives, including new product launches, process improvements, and field-level performance programs. • Partnered cross-functionally to support rollout of operational standards and initiatives across the system • Assisted in driving consistency in execution across multiple markets and restaurant teams

Progressed from Team Member to Area Coach, leading operations across 10 restaurants in the Dallas market and developing foundational leadership, operational, and team-building capabilities. • Led multi-unit operations across 10 restaurants, driving performance, staffing, and execution at the unit level • Ranked #1 Area Coach in the U.S. (Balanced Scorecard) in final year for overall operational performance • Achieved Top 10 system-wide Balanced Scorecard ranking as Restaurant General Manager, earning All-Star and Super Star recognition

I was interested in persuing a doctorate in History and wanted to be completely fluent in Russian