Steve N.

Manage enterprise level clients throughout their lifecycle: from initial implementation through continued support in additional consulting projects. Implement, customize and administer workflow-based software, covering the entire SAAS process. Work one-on-one with the key client stakeholders within the leaders of consumer electronics, internet services, manufacturing, entertainment, telecommunications, pharma, financial services and semiconductor industries.

Business development & agency management for Adobe, Riot Games, Veeva, Altana & other Fortune 500 companies from the initial deal through conversion to long term clients. Responsible for defining the project, translating client requests, and guiding the team while ensuring delivering as expected using a deep understanding of the project and the needs of the clients, agencies and key stakeholders. Skills: Business Development (new & existing) · Problem Solving · Team Building · Management · Customer Relationship Management (CRM) · Client Services · Program Management · Marketing

- Deliver projects of high risk and complexity, typically across multiple platforms and/or larger than $2M in revenue, on-time and on-budget with high quality and stakeholder satisfaction  - Serve as the primary delivery lead and internal and external point of contact for their projects   - Training, Mentoring of Mid to Jr PM's - Plan and procure resources according to the scope and budget of the project; manage and maintain that resource plan  - Produce and manage timelines in accordance to the constraints identified  - Lead and engage in internal and external communications regarding all aspects of the project, including technical discussions   - Produce and communicate internal and external project status reports and maintain all necessary project documentation  - Monitor and manage the project budget  - Facilitate problem solving discussions as well as client and team meetings  - Implement existing methodologies and utilize the given toolset to manage projects  - Identify, communicate, and define mitigation strategies for risks and issues internally and externally  - Communicate effectively with stakeholders, vendors and clients to identify needs and evaluate alternative business solutions  - Identify and aid implementation of improvements within the project management department

- End to end project management - Oversee work with Adobe Experience Manager - Contribute to creation of the Statement of Work (SOW), define project scope including SOW document and baseline plan. - Responsible for project estimation, project plan and project schedule - Lead the project team and other required stakeholders / resources to identify all project deliverables and associated tasks required to complete those deliverables. - Work closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solution and to resolve issues proactively - Risk and Change Management - This includes risk identification, documentation and mitigation and issue resolution/ remediation. Ensuring alignment to SOW objectives and client satisfaction. - Manage the program/ project’s vendor relationships, budget, timing, scope and deliverable - Manage multiple multi million dollar projects concurrently - Assist Client Lead on all aspects of account. Including but not limited to QBR, QPR, Change Management etc. - Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations. - Provide regular status reporting, issues management and risk management for the project - Leverages and contributes to standard implementation methodology - Resource management – Resource Planning and Allocation - Training, Mentoring of Mid to Jr PM's

Implement, customize and administer workflow-based asset management software, covering the entire IP and asset management process, from invention disclosures through patent prosecution and assertion, to licensing agreements and e-billing. Work one-on-one with the Legal and IT departments within the leaders of consumer electronics, internet services, manufacturing, entertainment, telecommunications, financial services and semiconductor industries. - Guarantee successful project completion through the 5 phase workflow process of Discovery, Planning, Development, Production and Delivery - Monitor daily work progress and project costs - Coordinate all project resources internally and externally including: account managers, project managers, creative resources, production resources, proofreaders, media resources, programmers/developers, various external vendors, and client resources - Oversee all creation and accurate completion of job scope and specification documents including the project plan, project requirements document, estimates, schedules, creative briefs, and technical requirement documents - Communicate consistently with clients throughout the contract lifecycle, eliminating surprises

-Created concepts, scope, documentation, design, develop, test, and maintain web projects for large companies. - Specialized in online marketing, technical documentation, experience planning, SEO / SEM, analytics, with particular expertise in social media (including blogging, user participation & best practices). - Managed internal and external resources - Interviewed clients to define project requirements - Defined use case scenarios and requirements - Defined sitemaps (info architecture) of websites, mobile apps and web apps - Designed interface prototypes (wireframes/sitemaps) - Wrote design specifications  - Communicated with the team to define implementation of prototypes

User research and testing, interaction design, interface prototyping and website and application information architecture. Also responsible for leading stakeholder product discovery and requirements gathering activities. - Oversaw the creation and successful deployment of technology-based marketing solutions within the parameters of the client engagement and approved marketing strategy - Worked with the Account Services and Strategy departments in the development of the overall business solutions for the client, meeting with the client as appropriate and under the direction of Account Services - Assumed primary responsibility for the information architecture and user experience of all interactive deliverables - Assisted the Project Managers in the formation of the project estimate and the execution and deployment of projects

Help concept, scope, document, design, develop, test, and maintain web projects for large companies. Specialize in online marketing, technical documentation, experience planning, SEO / SEM, analytics, with particular expertise in social media (including blogging, user participation, web 2.0 technologies & best practices, etc.). Manage people, clients, and vendors. - Interviewing clients to define project requirements - Defining use case scenarios and requirements - Define sitemaps (info architecture) of websites, mobile apps and web apps - Design interface prototypes (wireframes/sitemaps) - Write design specifications - Communicate with the team to define implementation of prototypes

Monitoring of daily work progress and hard costs while coordinating all project internal and external resources consisting of account managers, creative resources, studio/production resources, proofreaders, media resources, programmers, interactive developers, various external vendors, and client resource to preserve control of each project to guarantee successful project completion through the 5 phase workflow process of Discovery, Planning, Development, Production and Delivery Provide technical feedback details and options to account service, creative team and the client throughout the workflow phases by researching and sharing technical and production information/experience frequently with all members of the team Responsible for the creation and accurate completion of job scope and specification documents including the agency plan, project requirements document, estimates, schedules, creative briefs, and technical requirement documents by collaborating with the team to set proper allocation of internal agency resources Accountable for monitoring costs in partnership with account service while managing the work in progress changes and renegotiating of costs to comply with approved estimates while ensuring compliance with client production related contract terms for numerous clients including Zions Bank, Park City, Hogle Zoo, Big-D Construction and Living Planet Aquarium. Own all project control documents that pertain to the interactive portion of the project, including the formation and completion of the business requirements, information architecture, functional requirements, and technical requirements documents Develop and articulate the scope of the interactive portion of all projects within the above documents Assume primary responsibility for the information architecture and user experience of all interactive deliverables

Monitoring of daily work progress and hard costs while coordinating all project internal and external resources consisting of account managers, creative resources, studio/production resources, proofreaders, media resources, programmers, interactive developers, various external vendors, and client resource to preserve control of each project to guarantee successful project completion through the 5 phase workflow process of Discovery, Planning, Development, Production and Delivery Provide technical feedback details and options to account service, creative team and the client throughout the workflow phases by researching and sharing technical and production information/experience frequently with all members of the team Responsible for the creation and accurate completion of job scope and specification documents including the agency plan, project requirements document, estimates, schedules, creative briefs, and technical requirement documents by collaborating with the team to set proper allocation of internal agency resources Accountable for monitoring costs in partnership with account service while managing the work in progress changes and renegotiating of costs to comply with approved estimates while ensuring compliance with client production related contract terms for numerous clients including InSphere Insurance, Ken Garff, Select Health, and many others. Own all project control documents that pertain to the interactive portion of the project, including the formation and completion of the business requirements, information architecture, functional requirements, and technical requirements documents Develop and articulate the scope of the interactive portion of all projects within the above documents Assume primary responsibility for the information architecture and user experience of all interactive deliverables