steve clarke
client services manager
About
A pragmatic results driven IT Leader with over 20 years experience managing development teams , infrastructure and support services to provide a first class service to the Client whether they are internal or external. Experience of leading IT Teams in the Financial Services industry for 7 years and 9 years in the legal industry. Rigorous supporter of robust but flexible change control procedures. Builds close working relationships with the business at all levels Projects the IT Department as part of the business. Extensive knowledge of PCI-DSS , ISO27001 and ISO9000. Extensive experience of managing multiple projects. Builds excellent realtionships with suppliers. Strong believer in the fact that “Successful IT is achieved by having well trained and high performing teams.” Manages IT across multiple sites Looks for innovative IT solutions to all business problems.
united kingdom
west yorkshire
information technology and services
it management, itil, it strategy, business continuity, change management, project management, disaster recovery, it service management, incident management, pre sales, telephony, risk management, outsourcing, software development, prince2, iso 27001, iso 9000, pci dss, information security management, collections, it operations, consulting, management, team management, strategy, web hosting, website development, supplier performance, avaya site administration, avaya communication manager, aspect acd, case management software
Experience
product manager
aim data sytesms
Overall responsibility for the Progression Case Management product from pre sales to post implementation for over 40 sites.
development team leader
aim data systems
Redeveloped a character based case management system to provide user definable workflow paths and a GUI interface using Progress V8. By using a form of agile development we were able to get this product to market within 6 months.
client services manager
brighter connections applications and analytics
it manager
cattles plc
production manager
buffalo
head of it
the lewis group limited
owner
pragmatit it services
IT Consultancy aimed at at SME businesses
systems development manager
hammonds direct
Design, production and implementation of new document imaging, case management and workflow systems to allow 500 users to complete up to 4000 re-mortgage transactions per day. This included a automated CHAPS payment system that processed payments of £500m per month. The system imported 30,000 scanned documents per day and produced 20,000 documents per day. The system was integrated with a number of other external systems such as Card Payment Systems, Email and Fax Systems, Land Registry and CallCredit systems Managed the development and implementation of new web channels to the business www.legalmove.com www.firstconveyancing.info www.hammondsdirect.com/clientdirect Active member of the government sponsored PISCES Project to design a common data interchange format for all land and property transactions within the UK Design and implementation of formal procedures for change / configuration and release management. This allowed the team to increase throughput by 30% using the same amount of resources.
project analyst
hammonds direct
Hammonds Direct Having implemented and developed case management systems for AIM, I was recruited by Hammonds just as they had finished the pilot of their workflow system and were beginning the roll out phase. Working with the firm's management heads I acted as an interface between the business and the IT department. I acted as a co-coordinator to manage change requests once the system was live. I also identified further areas where the system could be deployed and extended such as back office links to accounting systems, automated completion processes, links to the Land Registry, Fax & email integration, CHAPS Integration etc.
it manager
wds component parts ltd
Improving Operational efficiency through the application of IT.
it manager
perry uniform ltd
Education
king james' school
sunderland polytechnic
business
steve clarke's Contact Information
Phone
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