steve stojanovic

CNC operation and set up; performed general machining and parts maintenance

* Created new and intricate systems to improve customer service and over all experience. * Developed new SOP to help her hires adjust and train in the venues operation. * Reduced on hand inventory and slow moving volume while creating proper ordering pars. * Reduced and maintained less than 1% venue wide inventory variance. * Coridinater and budgeted necessary venue repairs. * Reduced staffing budget while increasing productivity * Event planning, budgeting, exiqution and development * Developing client care and customer retretention processes and successfully implementing them.

* Dealing with all venue operations including: * Marketing * Event planing * Accounting * Payroll * Bank deposits * Scheduling * Inventory management * Inventory ordering * Vendor relations * Customer service * Supplier negotiations * Venue Maintanace * Employee training * Maintaining relations with owner ship and following directions * Over all resulting in a streamline operation of a venue catering to 1000 people on a nightly bases and providing a high level of customer service

* Creating new customer relations while maintaining the highest level of service and professionalism. * Troubleshooting and thinking outside of the box to ensure each customers needs were met. * Building better relationships with banks and lenders allowing us to receive preferred rates and services that the customers would Benefit from.

Managing and overseeing all aspects of guest services with 60 staff; ensuring compliance to Liquor Licensing rules and regulations Responsible for hiring, training and scheduling staff, planning budgets, vendor relations, negotiating prices, ordering supplies and managing inventory Liaising with corporate clients in planning upcoming events Utilizing sales techniques and product knowledge to increase sales Played a key role in increasing attendance from an average of 450 to 1,200 Reduction of variance from 5% to 0.5%; reduction of overages from $1,200 to $200.00 Turned around the establishment to a more profitable venue by creating a new and improved operating structure Started with the company by providing a high level of securing services; later promoted to “Head of Security.” Performed various administrative functions including payroll, staffing, scheduling and general supervision to ensure excellence in all aspects of service delivery

Fulfilling various production roles including inventory management on pharmaceutical products Maintaining accuracy, performing basic quality control and adhering to strict regulatory guidelines and procedures Participated in streamlining the order process that led to a drastic reduction in order errors

Reducing incidence while maintaining the highest level of customer service. First month of service reduced customer complaints towards security by 50% Reducing payroll, hiring right people for the job and properly training people in every detail promoting a healthy work environment.

Responsible for quality control checks and order controls, including due dates Maintained production for 4 printing presses, 3 extrusion lines and 7 bag machines

Providing a high end VIP experience to all customers while maintaining a safe place where people could enjoy themselves. Dealt with customer complaints and resolutions resulting in high satisfaction levels.

Responsible for quality assurance, order processing, accuracy and team building. Liaison to Canada Customs and airlines, clearing shipments, providing proper documentation and arranging shipment pick ups. Maintaining proper Inventory managements and tracking supplies for replenishments.