Steve Jeffery

General Manager @ SMS Equipment Inc.

About

Experienced Leader with 19 years experience in Heavy Equipment Dealership Leadership roles Managing Service/Maintenance, Parts and Sales teams, self motivated and highly driven to exceed customer expectations and all organizational objectives. Skilled problem solver with a passion for finding efficiencies in everyday operations that will incrementally increase margins and profits while maintaining customer satisfaction at the highest levels. Closely work with all departments to increase sales through targeted initiatives to increase growth through all areas of the business. I excel at leading Service/Maintenance Departments keeping staff engaged and morale high through heavy workloads and complex machine rebuilds. A logical thinker with strong problem solving skills to see the larger picture and make decisions with empathy and professionalism. A resilient leader with the ability to over come challenges and keep moving forward to achieve long term goals. Implemented from the ground up a certified OEM rebuild centre, launched new Branches from real estate acquisitions, renovations, staffing and inventory build up. Management team member for three union contract negotiations.

Country

Canada

City

Ottawa

Industry

Oil & Energy

Skill

Business Acumen, Team Leadership, Account Management, Sales Planning, Competitive Analysis, Sales Presentations, Sales Leadership, Sales Processes, Product support Management, SAP ERP, Maintenance Contract Management, Certified Rebuild Management, Customer Retention, Branch Management, People Management, Sales, Operations Management, Sales Management, Parts Management, Service Management

Experience

General Manager

SMS Equipment Inc.

2020-3 - Present · 6 yrs 7 mos

Ontario, Canada

Built business from ground up, acquired real estate, Managed design and renovation of Branch, recruited staff, worked with Manufacturers for correct inventory for start up. Work with customer base and sales staff to gain market share and grow Product Support Department to meet customer demands. Foster a customer first, heath and safety conscious culture. Build andpresent yearly budget for Region.

Branch Manager

Brandt Group of Companies

2019-11 - 2020-3 · 5 mos

Barrie/Peterborough, Ontario, Canada

Lead teams through transition from Nortrax to Brandt (acquisition). Maintained market share and Branch profitability as well as retain all staff through transition.

General Manager

NORTRAX CANADA INC

2017-6 - 2019-11 · 2 yrs 6 mos

Barrie/Peterborough, Ontario, Canada

Lead Sales, Service and Parts teams increase market share margins and profitability. Created a positive atmosphere where Health and Safety, accountability and customer service was top of mind in all aspects of business operations. Build yearly budget for Branches.

Regional Product Support Manager

Strongco

2008-8 - 2017-5 · 8 yrs 10 mos

Mississauga, Ontario, Canada

Responsible for eight Branches Product Support operations and facilities. Worked with local Branch Managers to grow their Product Support businesses and maintain a high level of customer satisfaction. Implement a manufacturer certified rebuild centre to perform certified rebuilds on customer equipment. Managed all maintenance contracts for region growing maintenance business year over year adding additional resources to fulfill contract requirements. Member of Management team for three union contract negotiations. Trainer for Ontario Region for SAP changeover for all Service staff, ongoing support after rollout for Service teams.