steve feltovich

▪ Identified profitable business and financial opportunities for PPG's customers. ▪ Conducted onsite business consulting for customers. ▪ Developed action plans to enable them to optimize their business performance. ▪ Worked primarily with the management team, sales and marketing departments in order to facilitate growth of the business.

▪ Established a competitive advantage through business services and key account growth. ▪ Respectfully challenged and directed key account customers on improving their business performance. ▪ Effectively communicated in a clear and convincing way at all levels of the client organization.

▪ Launched a new sales territory for ICI Paints. ▪ Established and set up distribution partners. ▪ Managed sales representatives and associates to achieve company's sales goals. ▪ Developed key account strategy in the market. ▪ Exceeded company's goals for sales and market growth in the respective region.

▪ Re-established the western PA refinish market for BASF. ▪ Managed sales and technical resources for western PA distribution network. ▪ Conducted training workshops for customers and prospects. ▪ Achieved top region and top zone sales awards.

▪ Handled physical damage claims related to motor vehicle accidents. ▪ Negotiated with insureds, claimants, bank representatives and lawyers to settle claims. ▪ Developed and implemented a Marine Damage Assessment Claims Program. ▪ Designed and developed training programs for desk and field claims’ adjusters. ▪ Achieved company recognition [Pipeline Award] for program of the year 1988. ▪ New Adjuster’s School Instructor award for development of the marine damage training video and display model.

▪ A consultant to industry executives at OEMs, collision repair centers, dealerships and insurance companies in North America, Central America and the U.K. for over 20 years. ▪ 16-year student of W. Edwards Deming, Toyota Production System, and Lean Manufacturing Methods. ▪ Instructor for the University of Toyota since 1999. ▪ Conducted lean workshops for Allstate, State Farm and Manitoba Public Insurance companies. ▪ Architect of the EcoLean™ Workshops. ▪ Published author in automotive industry media: ABRN, AutoInc., Body Shop Business, Damage Report, Fender Bender, Fixed Ops, Hammer & Dolly, Parts & People. ▪ Guest speaker at: CEICA, CCIF, Fix Auto Canada, NACE, NAPA Expo, NE Trade Show and SEMA.

▪ Achieved growth results through acquiring and building business partnerships. ▪ Developed curriculum for collision repair estimating which was adopted by the University of Toyota and Lexus College for their certified training requirement. ▪ Automotive Management Institute (AMI) approved instructor. ▪ Designed and developed the division's sales process and effective tools in coordination with organizational goals. ▪ Delivered presentations and proposals to the prospect/client organizations.