Steve Edwards
Sr. Manager - IT @ Dell Technologies
About
Senior IT Manager/Leader with a passion for Customer Service Excellence. A logical, data driven, self-motivated problem solver and strategist.
United States
Metro Jacksonville
Information Services
Vendor Management, Software Documentation, Management, Security, Troubleshooting, Process Improvement, Disaster Recovery, Project Management, Technical Support, Operations Management, Information Technology, Strategy, Team Building, ITIL, Program Management, Leadership, Policy, Project Planning, Photography
Experience
Sr. Manager - IT
Dell Technologies
Global IT End-Point Hardware Asset Lifecycle manager.
Senior Manager, IT Support
Dell Technologies
Managed internal IT Support Services for approximately 5000 North America team-members.
Global e-Discovery Service Delivery Manager
Deutsche Bank
Metro Jacksonville
Managed e-Discovery Service Delivery team, working closely with corporate Legal, Compliance, and HR, to develop business relationships, meet the business needs, and set service level expectations.
IT Operations Manager
VyStar Credit Union
Jacksonville, Florida Area
Responsible for Desktop Support, IT Call Center, Asset Management, Software Licensing Compliance, Account Administration, Vendor Management.
Business Services Director
Martek Solutions
Operations Manager. Managed IT Support Tech on-site placement for commercial customers, associated billing, service delivery, hiring, performance metrics, etc.
Sr. IT Manager
Dell Technologies
Leader of the North America IT Support organization of desktop support engineers and managers; Account Administration team; 2nd level help-desk team; and IT Hardware Asset Management Operations.
Adjunct Computer Class Instructor
Anna Maria College
Paxton, MA
Evening Class Instructor: MS Windows, MS Office, and General Computing for the novice Developed course materials.
Steve Edwards's Contact Information
Phone
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