steve bagdanovich
contact center systems engineer
About
· Twenty Two years as a technical professional, including ten years as a systems engineer. · Genesys systems engineer. Specializing in Framework upgrades 7 to 8, 8 to 9. eservices, Interactive Insights deployment. · JIRA, ServiceNow · Proven experience in server hardware/operating system troubleshooting. · Productive self-starter with a strong work ethic, consistently achieving goals. I have good knowledge of CTI applications using Genesys, Nortel PBX and SIP systems. I maintain and manage Framework services including eservices , PulseWeb deployment. Workspace Desktop experience. Responsible for supporting call center routing strategies and have experience with Genesys reporting, URS routing, SIP and GVP technology. Shows good understanding of Genesys (CTI) infrastructure. I am able to quickly analyze the issue and apply the best fix. Strong communications skills with technical and non-technical users.
united states
miami
education management
citrix metaframe, 2008 r2, mobile devices, call centers, contact centers, business objects, strategic planning, active directory, windows server, troubleshooting, servers, system administration, windows 7, vmware, operating systems, sharepoint, windows xp, technical support, windows, system deployment
Experience
contact center systems engineer - genesys
purdue university global
contact center systems engineer
desktop engineer
citrix
telecommunications engineer
blackbox network services
Solve problems, assess situations and apply solutions using my knowledge of telecommunications, including ISDN, analog, T1, T2, Solid understanding of how telecommunications systems – including voice, data, radio, fiber optics and waves – work and I am equipped to handle disruptions of service and come up with solutions to deal with problems as they may arise. Assist with the design and create telecommunications systems.
genesys contact center systems engineer
kaplan university
Overall maintenance and monitoring of the Genesys contact center infrastructure which includes about 150 Windows servers.
Education
city college of fort lauderdale
computer science
kaplan university
steve bagdanovich's Contact Information
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