nicole stern

customer credit manager

About

Result focused, quality driven professional with experience in the credit implementation process for a unique customer base in the biotech space. Has been able to evaluate data for critical decision making in setting of credit policies which has further advanced analytical and problem solving skills. Excellent planning and organizational abilities that allow for development of methodical plans of action, which has yielded successful completion of both short and long term projects. * Extensive knowledge of DNBi (Dunn & Bradstreet credit scoring software) * Credit Risk Monitor – rating service for Public companies * Extensive experience in credit and collections * Successful supervisory and management experience * Able to aptly apply sound judgment to varying issues * Exceptional communication and interpersonal skills * Proficient in Microsoft Office suite, Microsoft CRM, Microsoft AX, and Epicor

Country

united states

City

chicago

Industry

biotechnology

Skill

microsoft office, management, customer service, process improvement, invoicing, accounting, accounts receivable, microsoft word, team building, creative solutions, collections, customer satisfaction, collaborative problem solving, organization skills, multi task and handle high volume workloads, credit risk, financial analysis, strategic planning, account management, troubleshooting, microsoft crm, microsoft excel, relationship building, root cause problem solving, transition planning, dunn and bradstreet, lines of credit, account reconciliation, microsoft dynamics ax, staff supervision, supervisory skills, epicor, prioritize workload, policies and procedures development, procedure creation, training and development, cross functional relationship building, interpersonal communication, diversity, cash applications, budgets, customer relationship management, project management, leadership

Experience

manager of collections

integrated dna technologies

2009-4 - 2014-8 · 5 yrs 5 mos

* Supervise a team of seven collections representatives in their activities. * Responsible for the credit hold process and contacting clients to resolve open invoices. * Trained the team in utilization of new technologies and systems i.e.: Microsoft CRM. * In charge of weekly meetings to evaluate progress of collection activities on seriously past due invoices. * Instituted quarterly goal setting meetings to assure that the team is unified in its objectives. * Created templates to assure clear credit card submission to Invoicing department. * Troubleshoot delinquent accounts to bring them current and in line with credit terms. * Created methods to enable customers to process invoices for prompt payment. * Assist in applying cash receipts and other payments as necessary. * Continue to manage mainstream and key accounts.

collections representative

integrated dna technologies

2007-4 - 2009-1 · 1 yr 10 mos

* Responsible for collections of outstanding invoices on mainstream and key accounts. * Created monthly statement procedures that enabled customers to fulfill their credit terms. * Responsible for collections of open invoices for European subsidiary.

assistant manager of collections

integrated dna technologies

2014-9 - 2015-9 · 1 yr 1 mo

* Led the transition of Collections duties to its new location out-of-state successfully. * Continued all duties that have been detailed below. * Undertook the Microsoft AX launch for the Collections team. * Serve on both the corporate communications committee and sustainability committee.

senior treasury analyst

integrated dna technologies

2015-10 - 2016-9 · 1 yr

* Led the execution of the global credit implementation process within IDT. * Developed the scoring model that provides the parameters of the amount of credit extended * Worked extensively with teams across the organization to develop processes for successful global credit implementation. * Crafted the aging file for upload into the DNBi environment. * Created the online credit application for customers to submit their credit request. * Analyzed credit information in order to determine the risk involved in extending credit to current and new customers. * Initiated wire payments (including international wires) on the JPMorgan Access platform; also initiated and released wires on the ING Bank platform for Euro payments. * Created intercompany payment schedules to reduce foreign exchange exposure. * Executed desktop deposits and submitted entries into the general ledger.

customer credit manager

integrated dna technologies

2016-9 - Present · 10 yrs 1 mo

* Implementation of the credit process within the current ERP environment, while designing the use of the credit function for IDT’s future ERP system (SAP). * Assessing current credit exposure risk with customers, and tasked with monitoring the customer base for trends and warning signs of potential credit issues. * Actively implementing global credit procedures for Europe and Asia-Pacific regions. * Managing customer credit information resources including DNBi and CRM websites. * Implemented special terms policy and process that streamlined the requests across the organization. * Member of the Credit and Collections committee which allows for open communication across the organization.