stephen scriver

field consultant

About

Accomplished Business Consultant with proven results in Building Employee Awareness and Contributions, Growing Businesses, Improving Existing Sales, Profit Controls, Financial Systems, Marketing, Organizational Change, Executive Management, Leadership Skills and Team Development. Proudly representing over 35 years of Training, Operations, Sales, Employee Development and Financial experience in delivering results. I see issues through the eyes of both an employee and an employer, as I have started as a crew person while in college and over a rewarding career grew to be a member of two company’s executive teams at the vice president level. I eventually owned and operated a restaurant franchise. All of these experiences have allowed me to be the confident person I am today. My consistent performance has allowed me to continually provide clear and direct improvements to all aspects of retail business organizations.

Country

united states

City

littleton

Industry

retail

Skill

sales management, profitability, process improvement, management consulting, performance improvement, franchising, profit, organizational design, change management, training, leadership, business process improvement, team building, business analysis, employee relations, personnel management, program management, human resources, marketing, executive management, analysis, employee training, sales, leadership development, retail, coaching, performance management, organizational development, strategy, operations management, management, succession planning, organizational effectiveness, hiring, recruiting, talent management, finance, p&l, team leadership, business planning, start ups, strategic planning, cross functional team leadership, customer service, budgets, business strategy, employee engagement, mergers and acquisitions, customer satisfaction, p&l management

Experience

general manager

valley water service

2011-8 - 2012-12 · 1 yr 5 mos

Building a vertically integrated business enterprise servicing the needs of the oil and natural gas fields in Wyoming, Colorado, Texas, Montana and North Dakota. Long term positive impact made on FMCSA regulations and OSHA facility improvements.

owner and operator

friendly's longmeadow ma dba scriver foods

2005-1 - 2008-12 · 4 yrs

Consistently grew revenue and profits through direct sales strategies, community involvement, executing customer service initiatives and ensuring the atmosphere is at its highest standard. Instilled a true appreciation for delivering Quality, Service, Cleanliness and Value to every guest in everyday operations.

vice president ops services and training

friendly's ice cream, llc

2000-1 - 2005-1 · 5 yrs 1 mo

Executive staff member in charge of Employee Development and Operations Development and Communications between the Support Center and the Franchise and Company restaurants.

senior business consultant

international services

2010-11 - 2014-10 · 4 yrs

Employed by the premier small to medium business consulting company in the US and Canada. Experienced in successful turnarounds and business enhancements. Consistently solves client issues to resolve constraints and develop positive results.

vice president training and change management

boston market

1996-2 - 2000-1 · 4 yrs

Created a Standard Operating System and associated Procedures for the Franchise Area Developers and lead the rewrite of the restaurant crew and management positions. Part of the Executive Team that guided the business through bankruptcy leading up to McDonald's Corp. purchase.

principal

scriver consultants

2009-1 - 2013-2 · 4 yrs 2 mos

Accomplishments necessary for sustained results are always the goal. Teams or groups can learn to improve their ability to plan, organize and direct an extensive array of executive, management and front line employee development activities. With recent experience in DOT/FMCSA regulations, Drug and Alcohol testing requirements and OSHA rules relating to oil and natural gas field operations, Scriver Consultants can deliver immediate results. Having multi-level industry experience in Employee Development, Training, Loss Control, Safety and all aspects dealing with insurance issues in Property, Casualty, Workers Compensation claims, Risk and Safety Management allows for quick analysis and the ability to bring about improvements in Change Management and Organizational Design. Years of expertise spans all aspects of retail and restaurants with Operations, HR and Employee Development for several national and regional organizations at the Executive level.

senior director training

long john silver's, llc

1994-9 - 1996-2 · 1 yr 6 mos

Created an Area Manager certification/development program as well as leading the complete overhaul of the crew training program. Hired a curriculum developer for management development. Facilitated the Executive Management Team annual planning sessions.

regional operations manager training

mcdonald's corporation

1974-1 - 1994-1 · 20 yrs 1 mo

Built the Training and Development team for the NYC Market into an award winning team of high performers that had not existed in McDonald's Corp. New York market.

field consultant

7-eleven

2014-11 - Present · 11 yrs 11 mos

My responsibilities are to insure the integrity of the 7-11 system and work with franchisees to make the optimum amount of profit.......by doing things the right way.