Stephen Rothman

* Developed a comprehensive Laptop Lifecycle Management document for Vendr, incorporating cross-functional input from Finance and HR to align IT processes with organizational needs * Served as Primary Okta Administrator, managing application integrations with Okta SSO, resolving task errors, and configuring groups, departments, and automated rules to streamline access management * Implemented Microsoft Intune from the ground up, enrolling and configuring over 10 devices to establish a secure and scalable device management infrastructure

* Administered Zoom Rooms for the company. In charge of setting them up, registering PC's and iPads to be on the same network * Procured IT hardware for new hires and existing staff using Amazon Business and Apple Business portals, ensuring timely delivery and standardization across teams * Maintained and updated laptop inventory, tracking asset lifecycle and coordinating macOS upgrades for 20+ users to ensure compliance with security and performance standards

* Managed Zoom Room infrastructure, including setup and configuration of PCs and iPads to ensure seamless network integration and conferencing functionality * Worked in partnership with Apple Business to coordinate timely repairs and replace computers for employees * Okta and Google Suite Admin. Used GAM Script to manage onboarding accounts such as company apps like Slack, Chrome, Microsoft Office.

* Managed user accounts using DRA and JAMF for account provisioning and administration * Set up and configured computers for new hires, including imaging and reimaging Macs and Lenovo PCs * Managed inventory of Macs, PCs, cables, and monitors, ensuring accurate stock levels and timely replacements

* Provided timely support and troubleshooting for user-submitted technical tickets, resolving issues both in-person and remotely to ensure efficient system performance and user satisfaction. * Developed, documented, and updated technical solutions, processes, and procedures to improve system functionality and operational efficiency. * Administered users accounts through OKTA & Google Admin, setup New Hire accounts, added new users, modified, deleted, & managed users accounts

• Year Up is a career-development program comprised of college-level courses, professional training, and a six-month professional internship. • Courses completed: Business Writing I & II, Career Development, Introduction to Customer Service, Introduction to Computer Applications, Introduction to Computer Applications Advanced Excel, Computer Hardware, Operating Systems, Public Speaking.