Stephen Lui

(1) Artificial Intelligence & Big Data – Transforming the business via business problem analysis and use of AI and Data to improve business results. Contact center agent assist, Workflow agents, Sales Lead agents, AI chatbot, AI Ops, Coding & Software Development, Copilot, Machine Learning Prediction Model. (2) Data Streaming Transformation – Mobile and IT Data Lake and streaming integration for provide innovative digital experience to customers. (3) IT Development & Operations – Online and offline application development & system operations including digital platform, CRM, Billing platform, Sales platform, Omnichannel development (4) IT Security – Security Infrastructure, SOC, Threat Intelligence (5) Digital Transformation of core IT business support system for business agility, new business models and operating cost reduction.

Advise development of courses at VTC to meet industrial needs.

As the Deputy CIO, I am responsible for managing a 100+ IT team to support revenue growth of the Residential , Enterprise and Digital Businesses of HKBN. Core Skill Sets include: - Team Management and building a culture that is open, direct, celebrate individual and team success and recognize teamwork through team building, recognition programs and cross functional initiatives - Effective Promotion of Agile Methodologies to business units - Application of Artificial Intelligence and Business Analytics to solve business problems - Omni Channel Creation and unified experience on customer journey - Application of Cloud technologies - IP call center - Knowledge management - Cloud and Virtualisation - Oracle ERP - Salesforce

After the IPO at 2015, tens of HKBN talents donated part of the substantial profits earned from the stock market to form a Corporate Social Investment ( CSI ) fund with objective to support technology and youth related charity based initiatives run by NGOs or registered charity organisation. As one of the steering committee members, I review and approve CSI projects submitted by these organisations that are sponsored by HKBN Talent CSI Fund.

I am responsible for managing 3HK mobile network. I lead a technical team responsible for IT development and support for 3HK mobile VAS services including multimedia services , 2G/3G portal, location based service, games, content provider plug-in infrastructure etc. My responsibility includes overseeing project managers, resource leveling and project prioritization with users in 3HK, organizing Project Steering Committee meeting, manday estimation of projects, resources allocation and management. My team is composed of 20+ people including project managers, system architects, developers.

My job responsibilities include working closely with business development colleagues to provide pre-sales support including technical proposal write-up, costing estimation, demo preparation and client presentation. My other responsibilities include solution delivery for IT / Telecom CPE / call center solution. As a project manager, I am experienced in managing projects via establishing project process, personal influence and measuring project progress by agreed metrics. I am responsible for controlling the costs for delivering projects. Almost all the time, my project team for large project distribute across multiple cities including Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing. I am also business analyst to analyse the business data of call center via data mining to suggest ways on how to improve the operation efficiency of the call center. My job requires travelling to PRC.

InfoTalk is a company specialized in delivering speech-enabled telecom solutions. My main duty is to ensure projects are delivered to clients in a timely and professional manner. My other responsibilities include coaching and advising junior project managers to help them carry their duty more efficiently, and I am heavily involved in pre-sales activities such as drafting proposals and answering tenders with sales team. My job requires traveling to PRC/Singapore and works with PRC / Singapore developers.

I am responsible for handling all technical issues in a web application project like component interface design using UML, infrastructure architecture. I am also responsible in resource scheduling and cost control. In a typical project, I lead a team of 5-10 developers composing of database developer, web programmer and components programmer. I am also one of competence coaches of the technology team in Icon Medialab. In addition to supporting all the technical activities, I was also involved in meeting clients and help preparing proposals and bidding tenders. I worked with other technical project managers and representatives from Project Management Offices.

Main works done: (1) Lead a small programmer team and is responsible for technical development of the horse racing portal at Netvigator - Netvigator Horse Racing Net. I setup the servers and made up the architectural design. The URL is http://www.racing.netvigator.com. Windows COM/MTS framework was used. Project team size was 5. (2) Worked as a project manager in development of iZene portal of PCCW HKT IMS 's broadband portal ( http://www.izene.com ). Extensive Microsoft technologies including COM / MTS / Media Server Streaming / Microsoft Site Server 3 / Microsoft SQL Server 7 clustering were used. The izene.com portal made use of 20+ Windows NT servers and has extensive streaming content. Project team size was 10.